Program Coordinator / Patient Scheduler/ Harborview Medical Specialty Clinic

University of Washington; Seattle (WA); Hybrid; USD 67,079,000 - 95,906,000; Full time

Job summary

Harborview Medical Center is seeking a Full-time Days Program Coordinator/Scheduler to support referrals, triage, and patient scheduling in a busy clinical setting. The role is 100% FTE for days with Monday–Friday 8:00am–4:30pm and occasional telework, serving patients and providers across UW Medicine.

Responsibilities include reviewing referrals, coordinating appointments, assisting with insurance authorizations and financial counseling, and educating patients on follow-up care.

Qualifications

• High school graduation or equivalent and two years of experience in the program specialty.
• Equivalent education/experience may substitute for minimum qualifications.

Responsibilities

• Review and prioritize incoming referrals from multiple sources using physician skill sets.
• Triage referrals to ensure the appropriate specialist reviews them.
• Handle intake of referral requests and enter data into EMR promptly.
• Schedule initial patient appointments in person or via Telemedicine as appropriate.
• Coordinate patient appointments at the proper facility and assist with insurance authorization or financial assistance.
• Manage high-volume phone inquiries and messages.
• Educate patients on appointment purpose and follow-up recommendations.
• Offer financial counseling steps to self-pay/underinsured patients.
• Build provider schedules and act as a program contact across departments.

Skills

Referral triage

Scheduling

Telemedicine

Communication

Education

High school diploma or equivalent

Tools

EMR system

Job description

Job Description

Full-time Days Program Coordinator/Scheduler.

• 100% FTE, Days
• Mondays-Fridays/ 8:00am- 4:3Opm
• Occasional Telework

WORK SCHEDULE

• 100% FTE, Days
• Mondays-Fridays/ 8:00am- 4:3Opm
• Occasional Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary Responsibilities

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set
• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals
• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner
• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference
• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and expectations with patients Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations
• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling
• Building provider schedules
• Serve as a primary program contact to other departments, patients, providers outside facilities
• Other assigned duties

Requirements

• High school graduation or equivalent AND two years of experience in the program specialty OR
• An equivalent of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Preferred Experience

• Experience in a Dermatology clinic setting

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team.

Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$23.41 hourly

Pay Range Maximum

$33.47 hourly

Benefits

Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.