Program Coordinator (part-time)

Interexchange-Inc; New York (NY); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Health insurance

401k with company match

Generous paid time off

Job summary

InterExchange is seeking a part-time Program Coordinator based in downtown Manhattan to serve as the first point of contact for prospective interns and host employers, educating them about the program and visa sponsorship.

You will coach participants and hosts through the application process, screen applications, and guide in-country experiences, while collaborating with colleagues to ensure participants are happy and safe and that the program complies with regulations.

Qualifications

• Demonstrated experience in administrative and/or customer service roles.
• Strong motivation to proactively identify opportunities and address potential challenges.
• Ability to express ideas clearly and concisely in verbal and written form.
• Strong attention to detail, with accuracy and consistency of work, balanced with effective time management.
• Proficiency in productivity applications (Microsoft/Google Suites), with willingness to learn proprietary software and internal tools.

Responsibilities

• Provide excellent customer service to prospective applicants and host organizations who inquire about the program.
• Advise and assist applicants and hosts throughout the visa sponsorship application process.
• Review applications and screen/interview participants and hosts for eligibility per program regulations.
• Guide participants and hosts throughout the in-country program, answering questions and providing resources for a successful experience.

Skills

Customer service

Administrative

Time management

Communication

Problem solving

Tools

Microsoft 365

Google Workspace

Internal communications tools

Job description

At InterExchange, we are on a mission to promote meaningful intercultural connections through experiential international exchange programs. Our Career Training USA program promotes professional development and cross-cultural collaboration by helping a diverse group of participants intern or train with U.S. businesses. If you are enthusiastic about supporting work-based learning and are a flexible and diplomatic team player who is ready to learn all aspects of this unique exchange program, we want you to join us!As our new Program Coordinator, you will be the initial point of contact for prospective interns and trainees and their U.S. host employers, educating them about the program and visa sponsorship process. You will coach participants and hosts throughout the application process and take ownership over application decisions. While participants are in-country, you will offer assistance and direct them and their hosts to resources to ensure they have a successful experience. Finally, you will also collaborate with colleagues on the team and across the organization to ensure our participants are happy and safe and that our program doesn’t just adhere to regulations but also provides life-changing cultural exchange experiences.What you'll do:Provide excellent customer service to prospective applicants and host organizations who inquire about the program and use your expertise to provide timely and helpful informationAdvise and assist applicants and hosts throughout the visa sponsorship application process, while encouraging best practices to ensure success and satisfactionReview applications and screen and interview participants and hosts to assess their eligibility for the Career Training USA program, per Department of State regulationsGuide participants and hosts throughout the in-country program, answering questions and highlighting resources for having an exceptional experience in the U.S.Who you are:An enthusiastic self-starter who enjoys working with people of diverse nationalities and culturesA detail-oriented individual who has proven strategies for time-management and prioritizationA problem-solver who can approach issues with compassion and cultural sensitivityA decision-maker who is comfortable guiding others through ambiguous or evolving situationsYour Qualifications Include:Demonstrated experience in administrative and/or customer service roles, either through work or internshipsStrong motivation to proactively identify opportunities and address potential challengesAbility to express ideas clearly and concisely in verbal and written form, adapting to different internal/external audiencesStrong attention to detail, with accuracy and consistency of work, balanced with effective time managementProficiency in productivity applications, i.e., Microsoft/Google Suites, with a willingness to learn our proprietary software and internal communications toolsCompensation:$30 - 35 / hour, based on your level of experienceSchedule & Hours:This is a part-time role, at 20–21 hours per week, with flexibility in how your hours are structured. The preferred schedule options are:4 hours / day, 5 days / week (Mon & Fri onsite, Tue - Thu remote)7 hours / day, 3 days / week (fully onsite)Hours are scheduled Monday through Friday, between 9:30 AM and 5:30 PM, with flexible start and end times available within that window.Location:You’ll be based in our downtown Manhattan office at least Tuesday through Thursday, and additional days may be worked remotely as neededStart Date:Preferably as soon as October 1, 2026, depending on your availability.Travel: NoneHow to ApplyComplete our online application and upload your resumeBenefits & Perks of Employment at InterExchangeAffordable, quality medical, dental, and vision insurance401k retirement plan with safe harbor employer contributionGenerous paid time off and health time off packageEmployer-sponsored life insuranceFlex-time optionsProfessional Development & Educational Assistance ProgramPre-tax FSA for medical and/or dependent care expensesPre-tax commuter benefitsSupplemental insurance plansPet Insurance DiscountAbout UsInterExchange is a private, nonprofit organization with over 50 years of experience in international cultural exchange. We are dedicated to promoting international understanding through development and implementation of affordable intercultural and life experiential work/training opportunities. By participating in InterExchange programs both in the U.S. and abroad, tens of thousands of young people and their hosts have gained insight into other cultures. InterExchange is designated by the U.S. Department of State to sponsor several J-1 Visa exchange programs including Au Pair USA, Work & Travel USA, Camp USA, and Career Training USA. Program participants are placed in the U.S. and abroad by InterExchange in collaboration with international cooperating agencies and government agencies. Additionally, we offer Work Abroad opportunities for Americans seeking similar experience overseas.Opportunities for AllInterExchange is fully committed to providing opportunities for people across all dimensions of race, ethnicity, gender identity, gender expression, sexual orientation, socio-economic status, age, sensory, mental, or physical abilities, religious beliefs, marital status, veteran status, political beliefs, and more. We strive to maintain an environment for our staff, leadership, and board that is vibrant, welcoming, innovative, collaborative, and free of barriers and discriminatory practices—strengthening our programs while reinforcing our commitment to the field of cultural exchange.Any essential function or requirement of this job will be evaluated as necessary should an applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the employee or applicant when possible.Mutual Understanding & RespectInterExchange actively promotes an environment of respectful communication and collaboration both internally and externally. We encourage thoughtful exchange of ideas and create space for all voices to be heard and respected.We are excited to welcome a new team member who actively embraces our mission and values.