IT Operations Manager

Intraxx Corporation; California (MO); On-site; USD 60,000 - 63,000; Full time

Job summary

Intrax sponsors international educators to come to the US to teach and share their culture with American students and learn new methodologies to bring back to their home countries. The Education Program Coordinator will provide host schools and teachers with professional guidance and support, thorough vetting, and programming excellence in compliance with J-1 regulations.

The position is non-exempt, full-time, and reports to the Associate Director of Operations.

Qualifications

• Bachelor's degree or higher in international studies, business, or communications.
• At least two years of professional experience in customer service, administration, international relations, or related field.
• Experience using databases.
• Familiarity with MS Office and Google G Suite tools.
• Experience working with non-native English speakers.
• Proven experience in problem solving.

Responsibilities

• Coordinate and support J-1 Teacher program stakeholders.
• Screen, review, and process J-1 Teachers' visa-related documentation.
• Conduct host school screenings and verify compliance with eligibility requirements.
• Conduct webcam screening interviews with Teacher Program candidates as needed.
• Communicate with US Host school staff about the J-1 Teachers' programs.
• Provide strong on-program support to assigned J-1 teachers and host schools.
• Create and maintain accurate database records.
• Participate in rotating administrative responsibilities to support departmental operations.
• Other duties as assigned.

Skills

Problem solving

Communication

Attention to detail

Data management

Time management

Customer service

Intercultural competence

Education

Bachelor's degree or higher

Tools

MS Office

Google G Suite

CRM software (HubSpot, Salesforce)

Job description

Position Summary

Intrax sponsors international educators to come to the US to teach and share their culture with American students and learn new methodologies to bring back to their home countries. Our team is dynamic and constantly improving, building, and brainstorming ways to make our program better.

Our J-1 Teacher Program focuses on promoting cultural exchange through J-1 Teachers working in US classrooms. The Education Program Coordinator is responsible for providing host schools and teachers with professional guidance and support, thorough vetting, and programming excellence in compliance with J-1 teacher program regulations. We ensure that program participants and their host communities get the most out of their cultural programs.

The Program Coordinator is a non-exempt position and reports to the Associate Director of Operations.

Essential Functions

• Coordinate and support J-1 Teacher program stakeholders
• Screen, review, and process J-1 Teachers’ visa-related documentation
• Conduct host school screenings and verify compliance with eligibility requirements for hosting J-1 teachers
• Conduct webcam screening interviews with Teacher Program candidates as needed
• Communicate with US Host school staff about the J-1 Teachers’ programs
• Provide strong on-program support to assigned J-1 teachers and host schools
• Create and maintain accurate database records
• Participate in rotating administrative responsibilities to support departmental operations
• Other duties as assigned

Core Competencies

• Ability to solve problems creatively and diplomatically
• Ability to communicate essential, and potentially sensitive information, in a personable yet professional manner via phone and email
• Extremely detail-oriented and organized
• Excellent written and verbal and communication skills
• Efficient and effective data management skills
• Flexibility to participate in rotating administrative assignments and adapt to changing priorities
• Ability to manage priorities and time in a fast-paced environment
• Excellent customer service skills, and the ability to remain calm in potentially stressful situations and to de-escalate certain situations
• High desire and ability to work both collaboratively in a team as well as individually
• Ability to remain detail-oriented and organized under tight (school and consular) deadlines
• Good sense of humor and positive attitude
• Ability to multi-task in a fast-paced environment
• Strong cross-cultural communication skills and intercultural competence

Required Experience

• Bachelor's degree or higher in a field related to international studies, business, or communications
• At least two years of professional experience, preferably in customer service, business administration, international relations, or related field
• Experience using databases
• Familiarity with MS Office and Google G Suite tools
• Experience working with non-native English speakers
• Proven experience in problem solving

Desired But Not Required

• Experience delivering sensitive information to key stakeholders in high-pressure situations
• Familiarity with CRM Software such as HubSpot, Salesforce
• Experience studying, working, or interning abroad

Salary range: $60,000 - $63,000 annualized