Program Coordinator, New Student Coach

Columbus State Community College; North Carolina; On-site; USD 46,000 - 62,000; Full time

Job summary

Columbus State Community College seeks a Program Coordinator, New Student Coach to guide new students through admission and transition into college. You will coach on goal setting, learning strategies, time management, and navigate financial aid and enrollments.

You’ll design and deliver orientations, partner with Admissions, Advising, and Career Services, and use Workday Student to manage caseloads and track progress. A bachelor’s degree and two years in education or related fields are required.

Qualifications

• Bachelor's degree in related field is required.
• Two (2) years of experience in education, social work, customer service, or other related fields is required.

Responsibilities

• Provide direct individualized guidance, academic coaching, and advising on goal setting, learning strategies, time management, and organizational skills that impact placement and enrollment.
• Assist students through admission, enrollment, and financial aid processes and provide proactive outreach.
• Track activities, evaluate effectiveness, and recommend outreach changes.
• Utilize Workday Student to run reports, manage caseloads, and send engagements.

Education

Bachelor's degree in related field

Two (2) years of experience in education, social work, customer service, or other related fields

Tools

Workday Student

Job description

Compensation Type: Salaried Compensation: $53,581.50 The Program Coordinator, New Student Coach serves as a coach, navigator, supporter, and motivator to further stimulate learning acting as the initial connection for admission and student services to new students in a complex learning environment. This role is responsible for providing new student support and coaching on how to transition into college including holistically speaking with students about goal setting, learning strategies, time management, organizational skills, self-regulation and self-efficacy. The New Student Coach duties include but are not limited to: College readiness support (placement assessments, career assessments, Prior Learning Assessment (PLA), online learning, etc.); academic coaching, tailored learning support, and participation in campus-wide events such as New Student Programs, Admission transition events, placement testing events, and advising/career events.

ESSENTIAL JOB FUNCTIONS

New Student Coaching & Support Provides direct individualized guidance, academic coaching, and advising on issues such as goal setting, learning strategies, time management, and organizational skills that will impact their placement, enrollment, and financial assistance. Provides a tailored student experience by creating and reviewing information regarding career opportunities, program of study, placement, orientation, and financial aid. This includes communicating the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Assists and supports students throughout the admission and enrollment process. Provides proactive outreach and follow-up support via written and phone communications. Utilizes Workday Student to run reports, manage cohort activities, and send engagements to caseload of students. Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can assist them. Utilizes critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution.

Program Coordination, Design & Facilitation

Serves as a primary facilitator of new student programs (including Academic and Career Pathway Orientations, Course Scheduling Workshops, and Online Orientation) by designing and developing engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Creates, facilitates, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students. Contributes and participates in the planning, development, and implementation of activities designed to attract and enroll new students. Works on projects and events overseen by leadership in New Student Onboarding and Assessment. Creates materials that guide and educate students in understanding their transition as a (new) student at the College. Ensures that the College’s vision and mission are reflected in all aspects of the transition/orientation student experience, i.e. implementing standard aesthetics, and elements that are user friendly and designed for optimum student engagement. Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to new students. Anticipates students' needs by considering all aspects of the enrollment cycle. Supports and contributes to on campus visits, providing campus tours, special event programming, and other internal and external recruitment activities.

Building Partnerships

Collaborates closely with key Columbus State departments including the Academic Affairs, Admissions, Advising, Career Services, Placement Testing, International Student Services, Student Central, Enrollment Services Operations, and Accessibility and Testing to ensure effective student enrollment matriculation. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Assists with other Enrollment and Student Service areas as needed/assigned.

Cross Functional Collaboration & Training

Assists with other Student Success areas as needed or assigned, particularly during high-demand periods. Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support in cross training in multiple areas of the student experience to provide seamless service and ensure continuity of operations. Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and enhanced overall student experience.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties & Responsibilities

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours include a schedule rotation to support student needs including occasional evenings and Saturdays based on operation need.

Minimum Education and Experience Required

Bachelor's degree in a related field. Two (2) years of experience in education, social work, customer service, or other related fields.* An appropriate combination of education, training, coursework and experience may qualify a candidate. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40

ADA Accommodations

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here.

Background Check and Drug Screening

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions).

Contact and Company Information

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out your Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals’ race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.