Program Coordinator II– Health Professions Resource Center

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Eligible Benefits

Job summary

Montana State University seeks a full-time Student Success Coordinator for the Health Professions Resource Center to deliver high-level administrative and advising support. The role focuses on enhancing pre-professional services, coordinating information, and collaborating with campus units to resolve student issues.

The position emphasizes customer service, data management, and teamwork within the HRPC and advising teams, aligning with MSU's commitment to student success.

Qualifications

• Bachelor's degree in a relevant field with experience working with undergraduate college students in an academic or student support setting.
• Experience working with academic curricula, degree requirements, policies and procedures in a higher education setting.
• Progressively responsible experience providing customer service in an office environment.
• Demonstrated excellent customer service and written and verbal communication skills.

Responsibilities

• Provide high level administrative support, customer service, and technical support to Health Professions Advising.
• Enhance undergraduate, post-bacc, and graduate student pre-professional support with advising and technical assistance.
• Coordinate communication of important dates, deadlines and procedures to advisees and staff.

Education

Bachelor's degree in a relevant field

Master's degree

Tools

Microsoft Office Suite

Job description

• Master's degree.

Position Details

Position Information

Announcement Number

STAFF - VA - 27068

For questions regarding this position, please contact:

Hilary Becker

[phone]

[e-mail]

Classification Title

Program Coord II

Working Title

Program Coordinator II- Health Professions Resource Center

Brief Position Overview

The full-time Student Success Coordinator provides a high level of customer service and student support to the office of Health Professions Resource Center.

Position Number

4M1731

Department

University Studies

Division

Office of Academic Affairs

Appointment Type

Classified

Contract Term

Fiscal Year Semester

If other, specify From date

If other, specify End date

FLSA

Non-Exempt

Union Affiliation

FOCUS-MFPE

FTE

1.0

Benefits

Eligible

Eligible Salary

$21.99 per hour, commensurate with experience, education, and qualifications.

Contract Type

Classified

Salary If other, please specify

Recruitment Type Open

Position Details

General Statement

Health Professions Resource Center (HPRC) is a pre-professional advising office that supports MSU students and alumni of any college of degree program. The office provides critical professional support within the areas of exploration, preparation, and application to health and allied health programs. The HPRC office focuses on individualized support plans for each student that guide their academic and professional journey during and after their time at Montana State University.

HPRC is also home to the post-bacc pre-medical certificate program for students who are career changers and require a substantial amount of coursework to fulfill pre-requisites for their graduate school applications.

Duties and Responsibilities

The Student Success Coordinator is required to provide a high level of administrative support, customer service, and technical support to Health Professions Advising. The Student Success Coordinator will enhance the quality and effectiveness of undergraduate, post-bacc, and graduate student pre-professional support, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. Other related office duties may be assigned.

The duties and responsibilities of the Academic Services Coordinator include the following:

Health Professions Program Coordinator

• Serves as the primary point of contact with the MSU student service units including the Office of the Registrar, Office of Admissions, Student Employment Services, and Student Support Services.
• Provide information and support to students considering a health profession as a future career.
• Helps make students aware of campus-wide advising and other academic support services.
• Helps students understand and follow academic policies, rules, and requirements.
• Inform students of academic and student support services.
• Process undergraduate student forms, including Add/Drop and Change of Curriculum.
• Serve as office liaison with the HRPC team and Advising Commons.
• Maintain office advising information and resources SharePoint.
• Assist with office events, including Welcome Back Social, end of semester, and graduation events.
• Assess coursework for incoming post-bacc students.
• Conduct graduation audits, review graduation applications and certify students for graduation based on guidelines provided by the steering committee for post-bacc pre-med certification program.
• Provide academic advising to post-bacc students (non-degree) and post-bacc pre-med certificate (degree) students.
• Coordinate communication of information related to important dates, deadlines and procedures to advisees and staff within the academic unit(s) served.

Administration

• Serves as front-line customer service; assists Director of HRPC, in day-to-day operations of the office.
• Maintains schedules for conference rooms.
• Researches and prepares data on academic issues such as course offerings, enrollment, and course loads to provide supporting documentation for critical pre-req courses for students.
• Refer student issues or faculty questions to HRPC Director.
• Manages FERPA form completion and letters of recommendation for students. Manages record of the file submission in Karatemail and updates internal databases.
• Assist with the management of student data- entering students into banner for NAV and Degreeworks indicators, student meetings record, admissions data, etc.
• Manages catalog revisions and course offerings in campus systems.

Communications/Events Coordinator

• Creates departmental marketing and promotional materials in partnership with University Communications.
• Manages and maintains web pages in accordance with university guidelines.
• Assists with weekly newsletter to students, faculty, and MSU staff.

Required Qualifications – Experience, Education, Knowledge & Skills

• Bachelor's degree in a relevant field with experience working with undergraduate college students in an academic or student support setting, or an equivalent combination of education and/or experience.
• Experience working with academic curricula, degree requirements, policies and procedures in a higher education setting.
• Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience.
• Demonstrated excellent customer service and written and verbal communication skills to serve constituents from all backgrounds.
• Demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail, while meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions.
• Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars, and e-mail. Microsoft Office Suite preferred.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Master's degree.
• Experience working as an undergraduate academic advisor or student success coordinator.
• General knowledge of higher ed curricula, policies and procedures.
• Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database.
• Demonstrated experience maintaining and updating websites.
• Experience composing, editing, and distributing newsletters.

The Successful Candidate Will

• Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals.
• Possess the ability to create positive rapport and strong working relationships with colleagues throughout the MSU community, to include: administrators, faculty, staff, other professional advisors and student support professionals.
• Possess strong written and oral communication skills.
• Possess the ability to troubleshoot problems and have candid conversations.
• Experience and awareness of how to manage and maintain confidential information
• Have proven ability to work independently and in a team environment.
• Have the ability to represent the department, college and university in a professional and courteous manner.
• Actively pursue training and professional development opportunities.
• Demonstrated ability to communicate effectively with varying populations.
• Communicate effectively with employees and the public, both in person and over the phone.
• Handle confidential records and information.
• Act as a team player, establishing and maintaining effective working relationships with co-workers and the public.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?

No

Posting Detail Information

Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search. Position End Date (if Temporary) Open Date Close Date Applications Will Be

Screening of applications will begin on September 9th, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible to new sponsorship now or in the future.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).