Program Coordinator II - Case Management Unit

Commonwealth of Massachusetts; Maynard (MA); On-site; USD 74,000 - 106,000; Full time

Job summary

Commonwealth of Massachusetts seeks a Program Coordinator II for the Case Management Unit within the MSP Crime Laboratory. The role involves coordinating staff training, organizing unit procedures, and supporting records requests for external agencies.

The position requires three years of related experience or approved substitutions, with a focus on program administration and coordination. Travel to laboratory sites may be required; the role operates on a full-time schedule in Maynard, MA.

Qualifications

• Three years of full-time or equivalent experience in business administration, public administration, or program management with duties in program coordination or analysis.
• Substitutions allowed with degrees as described in the posting.
• Education toward degree prorated per requirements.

Responsibilities

• Coordinate and monitor staff training and orientation programs in the Case Management Unit related to administrative functions of case clearance and activation, file retrieval, and fulfilling and reviewing records requests.
• Oversee and organize trainings for all crime laboratory staff on Case Management Unit functions.
• Provide assistance and trainings, on-site and off-site, to external agencies regarding records requests.

Job description

Program Coordinator II - Case Management Unit (260005SK)

The Massachusetts State Police Crime Laboratory (MSPCL) is seeking a Program Coordinator II who will be assigned to the Case Management Unit.

Description

Duties will include, but are not limited to:

• Coordinate and monitor staff training and orientation programs in the Case Management Unit relating to administrative functions of case clearance and activation, file retrieval from both on-site and off-site third-party vendors and fulfilling and reviewing records requests.
• Oversee and organize trainings for all crime laboratory staff regarding Case Management Unit functions.
• Provide assistance and trainings, both on and off-site, to external agencies regarding records requests.
• Develop and implement case management related protocols and procedures as needed to assist with agency program objectives and goals.
• Maintain case file organization and create file transport assignments as needed.
• Review and analyze off-site file storage inventory to maintain accurate records and ensure efficient file retrieval.
• Monitor on-site case file storage areas to make recommendations for annual off-site storage transfers and assist with the budget for off-site storage vendors to meet the laboratory's needs.
• Travel to laboratory locations as needed to monitor file storage areas, retrieve files and/or assist staff.
• Coordinate with laboratory supervisors and management regarding resources for case record storage and requests.
• Assist with organizing and monitoring the digitalization of crime laboratory records.
• Provide supervision to unit support staff by assigning duties as appropriate and ensuring tasks are completed in accordance with MSPCL policies and procedures.
• Supervise preparation of record requests including coordinating with appropriate technical staff to obtain required materials, copying appropriate protocols and case files, and sending any/all appropriate materials in a timely fashion.
• Liaison between the crime laboratory and prosecuting and investigating agencies to assist case activations, direct questions, provide discovery materials, and resolve problems in a timely manner.
• Performs other duties as directed.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part‑time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

• I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
• II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Maynard - 124 Acton Street

Job

Administrative Services

Agency

Department of State Police

Schedule

Full-time

Shift

Day

Job Posting

Aug 24, 2026, 5:32:50 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

If you have Diversity, ... questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Avoresha Jordine - 5088202339

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : Yes

Potentially Eligible for a Hybrid Work Schedule : No