Research Analyst I - Public Records Unit

Commonwealth of Massachusetts; Milford (MA); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Hybrid work schedule

Public service benefits

Job summary

The Commonwealth of Massachusetts is seeking a Research Analyst I for the Public Records Unit within the MSP's BWC Program. The role coordinates and tracks responses to public records requests, FOIA requests, subpoenas, and court requests, ensuring timely, compliant delivery.

Responsibilities include drafting letters, redacting confidential material, and collaborating with MSP divisions to assemble records. A hybrid work schedule may be available.

Qualifications

• At least two years of full-time (or equivalent part-time) experience in research, data analysis, compliance, records management or program administration.
• A Bachelor's degree or higher in a related field may substitute for the required experience.
• Must have or be able to obtain a valid driver's license.
• Equal Opportunity Employer with inclusive hiring policies.
• Hybrid work schedule may be available.

Responsibilities

• Coordinate and track responses to public records, FOIA, and court requests.
• Ensure timely responses in compliance with laws and department protocol.
• Communicate with requestors and provide customer service.
• Collaborate with MSP divisions to identify and assemble records/video.
• Identify and redact confidential or exempt documents.
• Prepare draft response letters.
• Maintain records and monitor status of requests.
• Perform related duties as required.

Skills

Research

Data analysis

Communication

Discretion

Summarization

Education

Bachelor's degree or higher in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Research Analyst I - Public Records Unit (260005TC)

Job Description

Research Analyst I - Public Records Unit - ( 260005TC )

Description

The Public Records Unit (PRU) Research AnalystI coordinates and tracks timely and appropriate responses to public records requests, court requests, subpoenas, agency requests, and Freedom of Information Act (FOIA) requests received by the Massachusetts State Police (MSP) that are related to the BWC Program.

Duties

• Processing and preparing responses to outside requests for information related to the MSP BWC Program, which includes court requests, subpoenas, agency requests, and FOIA and Massachusetts Public Record requests. Ensuring responses are provided in a timely fashion, adhere to state and federal statutes, and are recorded according to departmental protocol.
• Communicating with and providing good "customer service" to public or other records/video requestors.
• Collaborating with the MSP divisions to identify, review, and assemble responsive records/video.
• Identifying and redacting confidential, privileged, private, or exempt documents/video or parts thereof.
• Preparing draft response letters to requestors.
• Maintaining information in a systematic way and performing measures to substantiate compliance with the Public Records Law, MSP standards, and records retention requirements.
• Monitoring status of outstanding public or other records requests.
• Performs related duties as required.

Preferred Qualifications

• Knowledge of how to conduct research by retrieving information from electronic and hard files.
• Knowledge of basic administrative processes, practices, and procedures.
• Knowledge of laws, rules and regulations pertaining to records retention and the release of information.
• Ability to use information technology resources, formulas, and analytical tools to generate reports, letters, memoranda and related business documents.
• Ability to communicate effectively with colleagues, superiors and the public via oral and written means.
• Ability to show discretion and maintain the confidentiality of sensitive information.
• Ability to summarize how research and analytical information was obtained through summary statistics or visuals.

Minimum Entrance Requirements

Applicants must have (A) at least two (2) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration, or (B) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions

I. A Bachelor's degree or higher in a related field may be substituted for the required experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff… employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Research Analyst I

Primary Location

Job

Legal Services

Agency

Department of State Police

Schedule

Full-time

Shift

Day

Job Posting

Aug 24, 2026, 5:32:00 PM

Number of Openings

3

Salary

64,038.52 - 91,473.20 Yearly

If you have Diversity, Aff… or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Avoresha Jordine - 5088202339

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes