Program Coordinator II

Abode Services; San Jose (CA); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

Onsite position schedule

PTO 19 days per year

12 paid holidays per year

Medical, dental and vision coverage

Retirement plan: 403(b) with employer匹

EAP

FSA

Commuter benefits

Job summary

Abode Services in San Jose, CA is seeking a Program Coordinator to supervise the provision of services to program participants in the County, through direct staff supervision. You will lead the assigned team, participate in county meetings, track goals, support staff in crises, and help develop program tools and policies to improve service delivery.

The role emphasizes collaboration with staff, data reporting to funders, and maintaining strong relationships with diverse communities while

Qualifications

• Bachelor’s degree in psychology, human services, social work, sociology, or related field.
• 3 years of professional human services experience with low-income families.
• 1 year direct experience supervising services for homeless or extremely low income individuals.
• Flexible schedule including evenings and weekends; valid CA driver’s license and insurance.

Responsibilities

• Supervise the assigned team and provide leadership and support.
• Participate in county wide meetings and communicate program needs.
• Track progress toward program goals and evaluate effectiveness.
• Support staff during client crises and coordinate with managers on cases.
• Develop materials, tools, and policies to improve service delivery.
• Ensure accurate data entry and collaborate with funders and stakeholders.

Skills

Supervision

Communication

Crisis intervention

Team collaboration

Time management

Education

Bachelor's degree in psychology

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Sociology

Tools

Microsoft Office

Data entry software

Mobile devices & apps

Job description

AtAbode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengths in everything we do!

The Diverse Culture:

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

About The Role: The Program Coordinator will supervise the provision of services to program participants in the County, through direct staff supervision of staff.

How You Make An Impact :

• Provide supervision and leadership and supervision to the assigned team.
• Participate in county wide meetings, provide feedback on successes and necessary system re-designs.
• Engage in on-going tracking and evaluation of program goals and effectiveness.
• Provide support to staff when dealing with client crises and problem solving with managers on challenging participant situations.
• Provide feedback, coaching training, and disciplinary action as needed.
• Work with staff to ensure in real time and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor assigned employee’s contacts with participants to ensure maximization of funding and program deliverables are met.
• Facilitate case conferencing and administrative meetings.
• Develop materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Develop program policy and procedures, services delivery, and other aspects of the program.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 1 year of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Flexible schedule to work evening and weekend hours as needed.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
• Must have a working knowledge of Psychiatric Disorders.
• Knowledge and ability to implement the following evidence-based models, Psychosocial Rehabilitation, Harm Reduction, and Motivational Interviewing.
• Experience in building supportive and respectful working relationships with participants and staff.
• Practice and knowledge of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
• Experienced in effectively intervening in crisis situations using de-escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks:

• Competitive Pay: $75,000.00-$92,000.00 (DOE)
• Classification: Full Time/Exempt
• Work Arrangement: Onsite position; Tuesday through Friday 12:00 PM- 8:00 PM, Saturday 9-5
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Agency dependent health care contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Retirement Plan: 403(b)Plan w/ Employer Match & Contribution Programs
• Voluntary Benefits:
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture: Join a team that's passionate about making a meaningful impact in the fight to end homelessness.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Qualifications

Education

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Preferred

Bachelors or better in Sociology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.