Program Coordinator I

State of North Carolina; North Carolina; Presencial; USD 39.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement benefits

Public Service Loan Forgiveness

Descripción de la vacante

The State of North Carolina, Department of Commerce, Division of Employment Security, seeks a Program Coordinator I (S) for a full-time role. You will be involved in adjudication-related tasks, eligibility determinations, and review of unemployment claims under North Carolina law.

Applicants should have a Bachelor's degree or equivalent experience, with strong communication and writing skills. Benefits include health insurance, retirement plans, and other state-sponsored programs.

Formación

• Experience in adjudication and unemployment claims processing preferred.
• Strong communication and customer service across diverse parties.
• Ability to apply law to facts in a production-oriented environment.
• Excellent writing to articulate findings and rationale.

Conocimientos

Communication skills

Customer service

Time management

Writing skills

Educación

Bachelor's degree

Descripción del empleo

Agency

Dept of Commerce

Division

Employment Security

Job Classification Title

Program Coordinator I (S)

Position Number

60078208

Grade

NC08

About Us

The North Carolina Department of Commerce is the state’s lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation’s top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

Knowledge Skills and Abilities/Management Preferences

Recruitment range is $39,244 - $43,775

This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

About the Division of Employment Security

The North Carolina Department of Commerce is the state’s lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work.

The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment. Employees also make first-level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements.

Knowledge, Skills and Abilities

• Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
• Excellent time management and organizational skills to efficiently manage and timely resolve all assigned cases
• The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production-oriented environment.
• Strong writing skills to properly articulate all necessary findings and rationale for each determination.

Incentives of NC State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement(TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

Applicants seeking Veteran’s Preference

Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

Re-Entry for Formerly Incarcerated Individuals

Our Agency supports the Governor’s Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

Background Investigation

This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law.

Application Requirements for Coursework

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

Supplemental and Contact Information

The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date.

Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

Our Agency uses the OSHR Recruiting and Posting of Vacancies Policy to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the Careers with the State of NC portal.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.