Unclaimed Property Claims Analyst

South Carolina Treasurer's Office; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A state government agency in Columbia, South Carolina, is looking for a detail-oriented claims analyst for its Unclaimed Property Program. This role involves assisting customers with the claims process, reviewing and approving claims, and ensuring adequate documentation is provided. Candidates should have a Bachelor's degree and relevant experience. Strong communication and research skills are essential, alongside proficiency in Microsoft Office. The position may require limited travel and offers a collaborative working environment.

Qualifications

• Bachelor's degree and relevant experience.
• Ability to communicate effectively with the public.
• Proficient in Microsoft Office products.

Responsibilities

• Assist customers with information about the UPP through various channels.
• Review and approve claims for payment following guidelines.
• Research validity of documents submitted by claimants.
• Serves as a backup for other team members to ensure continuity of service to constituents.

Skills

Critical thinking

Research skills

Excellent written and verbal communication

Proficiency in Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The State Treasurer’s Office is seeking an inquisitive and detail-oriented claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners. Provides expertise in the area of claims and customer service.

Job Responsibilities

• Assists customers by phone, in person and virtually with information about the UPP. Performs searches for individuals and businesses searching for unclaimed property, and provides assistance regarding the claim process, including explaining documentation requirements.
• Reviews and approves general claims for payment within department guidelines. Performs in-depth research to ensure payment is made to the rightful property owner. Reviews and confirms validity of documents submitted by claimants to ensure appropriate payment of funds.
• Opens and preps daily incoming mail, accurately scans claim documentation into the system, and appropriately routes other mail to others as appropriate.

Serves as a backup for other team members as needed to ensure continuity of service to constituents.

Minimum and Additional Requirements

Agency Minimum Qualifications:

• Bachelor's degree and relevant experience.
• Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position.

The State Treasurer's Office promotes a culture that is a fast‑paced environment that supports high performance, exceptional work product, accountability and collaboration. Position requires critical thinking, research skills, detailed documentation and the ability to effectively communicate with the general public including representatives of companies that remit unclaimed property. Excellent written and verbal skills are required. Ability to plan and organize work activities and prioritize task completion according to established schedules and goals. Ability to multi‑task and simultaneously navigate multiple online computer systems. Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems. Ability to establish and maintain effective working relationships.

May require occasional in‑state travel and very limited overnight travel. Must be able to safely lift and carry files, books and reports weighing up to 25 lbs. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, deskwork and operate general office equipment.

Preferred Qualifications

• Experience in reviewing legal documents in a financial services or related capacity is preferred.