Program Coordinator I

Texas A&M University; College Station (TX); On-site; USD 48,000 - 70,000; Full time

Job summary

Texas A&M University seeks an experienced Program Coordinator to deliver superior support for the Aggie Educators Portal (AEP) and certification processes. You will assist external partners, manage the certification inbox, and coordinate training initiatives to improve user adoption and student outcomes.

You will work with Zoom/Meet/WebEx and a range of data tools, ensuring accurate data entry and clear guidance for partners.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience in Education or related fields with hardware/software literacy.
• Five years related customer support experience.
• Excellent written and spoken communication for technical and nontechnical users.
• Experience managing data within robust data ecosystems and using virtual meeting platforms.

Responsibilities

• Provide customer support via phone and email for external partners.
• Manage the Aggie Educators Portal (AEP) daily administration and support.
• Oversee the certification office email account and test preparation access.
• Design and deliver training sessions online or in person for external partners.
• Maintain user guides, FAQs, and product documentation.
• Coordinate communication to drive platform adoption and student success.

Skills

Customer support

Phone & email

Data management

Training sessions

Technical troubleshooting

Virtual meeting tools

Communication skills

Texas Administrative Code

Education

Bachelor's degree or equivalent

Two years education/experience in education or related fields

Tools

Zoom

Google Meet

WebEx

Job description

**We have a career opportunity for an experienced coordinator** to provide customer support via phone and email. Great opportunity to join our College and support teachers! The Program Coordinator manages the daily administration, technical support, and continuous enhancement of the Aggie Educators Portal (AEP) for external partners. Additionally, this position oversees the certification office email account and manages test preparation access, requiring a foundational working knowledge of the Texas Administrative Code (TAC) to ensure daily support aligns with state certification guidelines. If you meet the qualifications stated below and this job description sounds appealing, we invite you to apply to be considered for this career opportunity!**********What You Need to Know************Salary:** Compensation will be commensurate to selected hire's experience.**Cover Letter/Resume:** A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.**Other Requirements and Factors:** Work beyond normal office hours and/or work on weekends. Travel may be required.********Qualifications**********Required Education and Experience*** Bachelor's degree or equivalent combination of education and experience.* Two years of experience in Education or related fields, with some hardware/software literacy and application experience.* Five years related customer support experience.* Attention to detail strong organizational skills* Experience providing customer support via phone and email.* Ability to explain technical issues to technical and nontechnical customers/users.* Experience gathering and maintaining data within robust data ecosystems* Administrative experience with virtual meeting platforms such as Zoom, Google Meet, WebEx, etc.* Strong spoken and written communication skills to clearly explain technical issues to people without technical backgrounds.* Practical familiarity with everyday data entry, application, and virtual meeting software.* Strong organizational skills and attention to detail* Design and run training sessions online or in person, along with writing user guides and reference manuals for the AEP external partners.* Working knowledge of the Texas Administrative Code.* Capacity to prioritize multiple urgent tasks while maintaining a strong commitment to improving the student experience at Texas A&M University.* Serve as a technical point of contact for external portal partners, providing comprehensive user support and troubleshooting.* Design and deliver virtual, in-person, and onsite portal training initiatives exclusively for external partner organizations/institutions.* Maintain and routinely update product documentation including user manuals and FAQs.* Proactively notify external partners of platform updates and feature enhancements aligned with reporting requirements.* Manage all partner-facing communications to drive platform adoption and sustained engagement.* Routinely monitor partner portal usage to identify areas for additional support.* Monitor the certification office email inbox, responding to and resolving incoming inquiries in a timely manner.* Provide support to students by responding to inquiries about test preparation resources and guides.* Process student requests for additional test preparation access, such as adding practice exams or resetting study guides.* Facilitate testing intervention processes by responding to student support requests and coordinating necessary retesting requirements.* Assist and monitor graduate program candidates' assignment uploads, field experience completions, and admissions.Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Veterans/Disability Employer.If you need assistance in applying for this job, please contact [phone].**Useful Links:**