Program Coordinator - Homeowner & Systems

Home Repairs Ministries; Duluth (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Job summary

Home Repairs Ministries is seeking a Program Coordinator to guide homeowners from initial contact through repairs, ensuring compassionate communication and organized processes. You’ll build systems, manage documentation, and coordinate across project teams to serve more homeowners effectively.

The ideal candidate combines empathy with strong organizational skills, thrives in a tech-forward environment, and will help scale HRM’s impact as programs and funding grow.

Qualifications

• 3+ years of experience in program coordination, project coordination, construction operations, nonprofit administration, or a related field.
• Experience with Monday.com and Bloomerang preferred.
• Strong technology skills and experience with CRM, project-management, database, or case-management systems.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage workflows, multiple projects, schedules, deadlines, and competing priorities.
• Experience with government-funded programs, grant documentation, compliance, or reporting preferred.

Responsibilities

• Serve as a primary point of contact for homeowners throughout the repair process.
• Respond to homeowner calls, emails, and applications with warmth, patience, and professionalism.
• Screen applicants for eligibility and collect required documentation.
• Schedule home assessments and repair projects with homeowners, Project Managers, contractors, and trade partners.
• Keep homeowners informed about project status, next steps, scheduling, and expectations.
• Proactively follow up on outstanding information and help keep projects moving from application through completion.
• Coordinate schedules and workflows across multiple homeowners and repair projects.
• Track projects, outstanding tasks, deadlines, and next steps.
• Prepare project files and assist with estimates, materials, deliveries, and project documentation.
• Identify projects that have stalled or need attention and proactively follow up.
• Work closely with Project Managers to ensure they have the information and documentation needed to complete their work.
• Help develop and improve processes as HRM’s project volume, staff, and programs grow.
• Maintain accurate homeowner, project, and program information in Monday.com, Bloomerang, and Google Workspace.
• Use Monday.com to actively manage workflows, project status, deadlines, responsibilities, and follow-up.
• Maintain accurate records in Bloomerang and other organizational databases.
• Identify missing information or documentation and proactively resolve gaps.
• Maintain organized and complete homeowner and project files.
• Collect and maintain eligibility information, demographics, project costs, photos, completion documentation, outputs, and other information required for grants and government-funded programs.
• Work with leadership and grant/compliance staff to ensure program records are complete, timely, and ready for reporting, reimbursement requests, monitoring, or audits.
• Support organizational dashboards and monthly, quarterly, and annual program reporting.
• Help evaluate and improve systems and workflows as HRM adds programs, funding sources, staff, and project volume.

Skills

Communication skills

Organization

Tech savviness

Attention to detail

Process improvement

Team collaboration

Project coordination

Multitasking

Tools

Monday.com

Bloomerang

Job description

Home Repairs Ministries is seeking a Program Coordinator to guide homeowners from initial contact through repairs, ensuring compassionate communication and organized processes. You’ll build systems, manage documentation, and coordinate across project teams to serve more homeowners effectively.

The ideal candidate combines empathy with strong organizational skills, thrives in a tech-forward environment, and will help scale HRM’s impact as programs and funding grow.