Program Coordinator for the Brain Health Network

University of South Carolina; Columbia (SC); On-site; USD 64,000 - 95,000; Full time

Job summary

The Program Coordinator for the Brain Health Network at the University of South Carolina is responsible for leading patient support and front-end administrative operations. You will guide daily workflow, reinforce standards, and support staff to ensure efficient, accurate, and compliant patient services across referral, scheduling, and intake processes.

With a bachelor’s degree and 3+ years of relevant experience, you will coordinate teams, manage EMR systems (Epic or similar), and ensure HIPAA

Qualifications

• Bachelor’s degree in a related field and 3+ years of related experience.
• Advanced proficiency with Epic or similar EMR systems.
• Experience leading or supporting patient support services, front desk, or administrative healthcare teams.

Responsibilities

• Provides day-to-day direction and oversight to Patient Support Specialists and administrative staff.
• Coordinates daily referral management, scheduling workflows, and patient intake processes.
• Supports use and maintenance of the electronic health record system and scheduling platforms; trains staff.
• Monitors adherence to procedures and privacy regulations; supports service quality and compliance.
• Tracks workflow metrics and prepares routine operational updates for leadership.

Skills

Verbal and written communication

Organizational skills

Customer service

Epic EMR

Workflow improvement

Administrative management

EMR experience

Staff training

Data privacy

Education

Bachelor's degree

Tools

Epic EMR

Job description

Posting Number:

RTF00187PO26

USC Market Title:

Program Coordinator

Link to USC Market Title:

https://uscjobs.sc.edu/titles/156367

Business Title (Internal Title):

Program Coordinator for the Brain Health Network

Campus:

Columbia

Work County:

Richland

College/Division:

School of Medicine Columbia

Department:

SOMC Brain Health

Anticipated Hiring Range:

$63,557 - $95,336

Location of Vacancy:

1

Part/Full Time:

Full Time

Hours per Week:

40

Work Schedule:

• Standard working schedule: 8:30am – 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position:

Staff Time-Limited (STL)

Basis :

12 months

Job Search Category:

Other Professional

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

South Carolina Retirement:

Yes

State Insurance Programs:

Yes

Annual Leave:

Yes

Sick Leave:

Yes

Advertised Job Summary:

The Program Coordinator is under the limited supervision of the Program Manager and serves as the lead coordinator for patient support and front-end administrative operations within the Brain Health Network. The position exists to guide daily workflow execution, reinforce operational standards, and support staff performance to ensure efficient, accurate, and compliant patient services. The primary goal of the role is to coordinate referral, scheduling, and intake processes while providing first-line leadership and operational guidance within established program policies and procedures. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

Job Related Minimum Required Education and Experience:

• Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Preferred Qualifications:

• Advanced proficiency with Epic or similar EMR systems
• Working knowledge of patient registration, insurance verification, referrals, and authorization processes
• Familiarity with HIPAA requirements and medical records management standards
• Prior experience leading or supporting patient support services, front desk, or administrative healthcare teams
• At lease 1 year experience in a led, supervisory or training role

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills,
• Organizational and administrative management skills,
• Customer service and conflict resolution skills,
• Knowledge of Epic or comparable EMR systems,
• Ability to evaluate, develop and implement new workflows and processes,
• Ability to oversee multiple administrative and patient support functions simultaneously.
• Ability to ensure accuracy, consistency, and quality in patient-facing processes
• Demonstrated experience working with an EMR system
• Proven ability to train staff, manage workflows, and support daily administrative operations
• Ability to handle sensitive information with discretion and professionalism

Patient Support Team Leadership

Provides day-to-day work direction and functional oversight to Patient Support Specialists and administrative staff. Assigns tasks, coordinates coverage schedules, facilitates team huddles, monitors workload distribution, and provides coaching and feedback to support workflow consistency and staff development. Contributes performance input to the Program Manager as requested.

Essential Function:

Yes

Percentage of Time:

30

Workflow Coordination & Process Execution

Coordinates daily referral management, scheduling workflows, patient intake processes, and service documentation to ensure timely and accurate service delivery. Monitors workflow efficiency, identifies operational issues, and implements approved process adjustments to maintain service standards and compliance.

Essential Function:

Yes

Percentage of Time:

30

System Administration & Training Support

Supports use and maintenance of the electronic health record system and related scheduling platforms. Assists with template updates, scheduling builds, and workflow documentation. Trains new staff on system navigation, patient support procedures, and established operating standards.

Essential Function:

Yes

Percentage of Time:

15

Service Quality & Compliance Monitoring

Monitors adherence to established program procedures, healthcare privacy regulations, and customer service standards. Reviews patient communication practices, assists with service recovery efforts, and reinforces compliance expectations across patient-facing operations.

Essential Function:

Yes

Percentage of Time:

15

Operational Reporting & Program Support

Tracks workflow metrics and prepares routine operational updates for leadership review. Participates in team meetings to provide feedback on operational trends and support implementation of approved program initiatives. Other duties as assigned

Essential Function:

Yes

Percentage of Time:

10

Hazardous weather category:

Non-Essential

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.:

No

Number of Vacancies:

1

Desired Start Date:

09/01/2026

Position End Date :

08/31/2027

Job Open Date:

08/11/2026

Job Close Date:

09/25/2026

Open Until Filled:

No

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.