Program Coordinator - Fairfield

YMCA of Greater Long Beach; Long Beach, Northern (CA, KY); Hybrid; USD 28,000 - 36,000; Part time

Job summary

YMCA of Greater Long Beach is seeking a part-time programs supervisor to oversee branch activities with support from the Executive Director. You will manage programs, cash handling, enrollments, and ensure accurate processing in program software such as DAXKO.

Main duties include staff hiring and training, member services, outreach, promoting programs, coordinating youth sports, and events. Qualifications include a college degree or equivalent, CPR/First Aid/AED, and two years in related fields.

Qualifications

• College degree or equivalent experience required.
• CPR, First Aid and AED certification required.
• 2 years of experience in related field required.
• Experience in program leadership and staff supervision preferred.
• Experience in sales/marketing, membership retention, program leadership and staff supervision preferred.
• Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
• Criminal clearance: Fingerprints and background clearance.
• Health screening with negative TB test and negative drug test screening.
• Complete all required online trainings.

Responsibilities

• Oversee branch programs, cash handling and enrollments; ensure accurate processing of program software including DAXKO.
• Track program usage, prepare daily/weekly/monthly reports; conduct satisfaction surveys.
• Assist with member relations, sign-ups and financial assistance requests.
• Assist with hiring, training, scheduling and supervision of staff; attend staff meetings.
• Promote program awareness via publications, marketing materials and events.
• Support fundraising and special events; liaise with fundraising team.
• Follow and enforce safety standards; protect assets.
• Attend all staff meetings and YMCA functions as required.
• Maintain open communication with staff, parents and supervisor.
• Perform other duties as assigned.
• Coordinate youth sports program delivery, activities, and registration to ensure safety and engagement.

Skills

CPR/First Aid/AED

Program leadership

Staff supervision

Sales/Marketing

Membership retention

Organizational skills

Education

College degree or equivalent

Job description

Pay: $23

25 hours weekly / PT

Position Summary:

Responsible for supervising the activities of a program with the direct support of the Executive Director.

SPECIFIC DUTIES:

1. Manage Branch programs, cash management and receipting procedures, enrollments and registrations, receivables and payments. Monitor program usage, check-in and service procedures, cancellations and changes. Ensure the accurate processing and management of program software systems including DAXKO and others.

2. Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations; conduct quality checks and satisfaction surveys.

3. Assist with member relations and involvement, member services inquiries, complaints and concerns. Responsible for new program sign-ups, and program needs. Process financial assistance requests.

4. Assist with the hiring, training, scheduling and supervision of staff. Attend regular staff meetings and assist as needed. Ensure program requirements are enforced.

5. Assist with promoting program awareness through publications, marketing materials and member promotion programs. Participate in community/facility events.

6. Assist with fund raising and special event efforts; serve as a staff liaison for fundraising team. Provide staff leadership for branch special events.

7. Follow and enforce safety standards, policies and procedures. Ensure proper care and use of assets.

8. Attend all staff meetings, trainings and other YMCA functions as required by supervisor.

9. Maintain open lines of communication with staff, parents, and supervisor.

10. Perform other duties as assigned.

Additional Job Specific Duties:

• Program coordination & Implementation: Coordinate and support the delivery of youth sports programs, including practices, games, clinics, and seasonal leagues, ensuring programs are organized, safe, engaging, and consistent with YWCA standards.
• Participant and Family Engagement: Build positive relationships with youth participants, parents, and families by providing excellent customer service, communicating program information, addressing concerns, and creating a welcoming YMCA experience.
• Coach and Volunteer Support: Assist with recruiting, onboarding, scheduling, and supporting volunteer coaches and program staff while ensuring they understand YMCA expectations, youth development principles, safety procedures, and sportsmanship standards.
• Program Administration and Enrollment: Monitor program registrations, rosters, attendance, schedules, equipment needs, and participant records. Assist with outreach and promotional efforts to increase enrollment and strengthen participation in youth sports programs.
• Safety, Sportsmanship and Youth Development: Maintain a safe and inclusive environment by enforcing YMCA policies, monitoring program activities, promoting positive sportsmanship, and ensuring programs emphasize skill development, teamwork, character development, and healthy competition.

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. College Degree and/or equivalent experience required.

2. CPR, First Aid and AED certification required.

3. 2 years of experience in related field required.

4. Experience in program leadership and staff supervision preferred.

5. Experience in sales/marketing, membership retention, program leadership and staff supervision preferred

6. Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.

7. Additional Requirements: Criminal Clearance: Including Fingerprints and background clearance

8. Health Screening with Negative TB Test and Negative Drug test screening.

9. Complete all required online training(s).

WORKING CONDITIONS:

Environmental Factors: Indoor and outdoor facilities (e.g. fitness and recreational sites); exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on slippery or uneven surfaces. Noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 30 pounds.