Program Coordinator - Diaper Bank of the Ozarks

Crosslines Community Outreach; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Crosslines Community Outreach in Springfield, MO seeks a Program Coordinator to support the Diaper Bank of the Ozarks (DBO). You will manage daily operations, inventory, donor relations, and volunteer coordination to ensure reliable diaper distribution for families in need.

The role requires strong organization, communication, and the ability to work evenings or weekends as needed. This full-time exempt position reports to the DBO Program Director and offers hands-on community impact.

Qualifications

• Must be highly organized and able to manage multiple tasks.
• Strong communication and interpersonal skills for volunteers and partners.
• Ability to work evenings/weekends as needed.

Responsibilities

• Provide daily operations support for internal program needs, including inventory/distribution tracking and partner agency diaper pickups and MOA compliance.
• Take ownership of the Cloth Diaper Loan Program, inventory management, care, and public education; report data to supervisor.
• Collaborate with Volunteer Engagement Team to ensure consistent volunteer experience across the organization.
• Maintain volunteer calendars, communicate closures, and ensure volunteers have supplies and a safe workspace.
• Track volunteer hours and prepare weekly reports; manage supplies and purchasing requests.
• Assist with partner agency communication, order processing, scheduling pickups, and reporting.

Skills

Highly organized

Detail oriented

Multitasking

Communication skills

Education

Associate's degree or equivalent experience

Tools

Windows OS

Microsoft Office Suite

Job description

• Location 3055 E Division St,Springfield, MO, 65802,United States
• Job Category Nonprofit, Diapers
• Employee Type Full Time - Exempt

Reports To

DBO Program Director

Classification

Full-time, Salary Exempt

Job Summary

The Program Coordinator will assist with the daily operations of Diaper Bank of the Ozarks (DBO)—an outreach of Crosslines Community Outreach. The Program Coordinator must be able to anticipate program needs, discern work priorities, meet deadlines and achieve accurate results with little supervision, and be willing to work evenings and weekends as needed—all contributing to the effective distribution of disposable and cloth diapers through. For this individual to be successful, they must be highly organized & detail oriented, a natural problem solver, an exceptional multitasker, derive joy and energy from seeing tasks through to completion, and have excellent communication & interpersonal skills.

Key objectives for success

• Create and maintain high-impact volunteer experiences, from first point of contact to project completion, for each individual and group who serves through DBO and provide timely and accurate reporting of volunteer engagement to the supervisor.

Program Operations Support

• Provide excellent daily operations support of internal program needs, including for inventory/distribution tracking and for partner agency diaper pickups and MOA compliance.
• Take complete ownership of the Cloth Diaper Loan program, from inventory management and care to public education and direct service to guests; report accurate data to the supervisor.

Responsibilities and Duties

• Partner with Volunteer Engagement Team to ensure agency-wide best practices are used to create consistency with the overall CCO volunteer experience.
• Maintain a complete and accurate calendar for all individual and groups of volunteers and communicate holiday and weather closures with scheduled volunteers.
• Support volunteers during their scheduled work by ensuring they have supplies, water, and comfortable accommodation as necessary. Follow direction from the Program Director about the next product to be repackaged and ensure volunteers always have product.
• Engage volunteers in the process of cleaning up the volunteer workspace at the end of their scheduled service time.
• Ensure the accurate tracking of volunteer hours and provide weekly reports to supervisor
• Take ownership of the volunteer workspace, ensuring it is well organized, clean, and safe.
• Track use of supplies and submit timely purchasing requests to Program Director.

Program Operations Support

• Assist with partner agency communication and relationship management.
• Assist with processing and fulfilling partner orders, and scheduling pickups.
• Document monthly partner agency reports and track orders to ensure no over-ordering.
• Assist with monthly diaper inventory counts, including updating software/spreadsheets.
• Manage inventory of period supplies and incontinence products, including monthly counts (ensuring 100% accuracy), building product kits, and distribution.
• Responding to recipient information requests via phone, email, and social media.
• Assisting with program reporting to VP of Programs and storytelling via social media posts.

Pantry Restocking

• Monitor inventory levels of period and incontinence supplies in the Crosslines Food Pantry and restock as necessary.
• Track and report the quantities of the above products put into the pantry to the supervisor.

Partner Agency Support

• Schedule and host mandatory PA service times, adding each to a shared calendar and reporting monthly progress to the supervisor.
• During PA pickup windows, provide support by locating agency orders and loading them in their vehicles while the Program Director communicates with agency representatives.
• Assist the supervisor as necessary with PA site visits.

Donation Receiving & Reporting

• Provide first response to any donor who arrives with product donations for DBO.
• Document each gift with a receipt and submit that receipt to the supervisor and/or assist with entering donations into software system.
• Assist program Director with writing thank you cards to donors.

Cloth Diaper Loan Program Management

• Track quantities and maintain care of cloth diapering product inventory, submitting monthly reports and purchasing requests as necessary to the supervisor.
• Promote cloth diapering at appropriate community events and provide presentations or teaching as requested.

Physical context and work environment

Physical Requirements

Percentage of Work Time Spent on Activity

0-24%

24-49%

50-74%

75-100%

Seeing: Must be able to read documents and use a computer.

X

Hearing: Must be able to hear well enough to communicate with coworkers and the public, in person or via phone.

X

Sitting: Must be able to sit for long periods of time.

X

Standing/Walking: Must be able to move about the work area.

X

Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment.

X

Climbing: Must be able to climb a stepstool or short ladder.

X

Lifting/Pulling/Pushing: Must be able to lift/pull/push up to 25 pounds with or without reasonable assistance.

X

Driving: Must be able to drive locally on occasion for work-related assignments.

X

Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.

X

Reaching: Must be able to reach above shoulder.

X

Other Duties

The statements herein describe the general nature and level of work being performed but are not to be seen as a complete list of essential functions and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Work Hours

CCO offers flexible scheduling options for staff, allowing them to choose between a typical Monday through Friday schedule with five eight-hour days or a modified schedule with four nine-hour days and a half-day on Fridays. Occasionally, program needs may require different schedules, including evening or weekend hours. Supervisors will regularly discuss schedules to ensure coverage of program needs, and employees must always obtain prior approval from their supervisor to change their schedule.

Mission

Staff members are expected to positively reflect the mission of the Crosslines Community Outreach—to improve the quality of life in our region through compassionate service and outreach to our most vulnerable neighbors, by doing together what can best be done together in the name of Jesus Christ.

Education, Experience, and Qualifications

• Associate's degree or equivalent experience in Human or Social Services is preferred
• Must be a highly organized self-starter, capable of multi-tasking exceptionally well
• Must provide outstanding customer service and be an enthusiastic professional
• Excellent communication skills, including verbal and written
• Ability to manage multiple projects and assignments, while collaborating with staff and volunteers
• Ability to direct others and have excellent interpersonal skills, always displaying a high level of professionalism
• Ability to accomplish projects with little supervision
• Comfortable with computers and highly proficient using Windows operating systems and the Microsoft Office Suite, including Word, Excel, Outlook, and Teams, etc.

Applicants must successfully complete a drug screening, background check, and driver record check.

*Reasonable accommodations may be made to enable individuals with disabilities.

*Crosslines Community Outreach is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, or disability status of qualified individuals.