Program Coordinator, Columbus Promise Holistic Advisor

Columbus State Community College; United States; On-site; USD 46,000 - 62,000; Full time

Job summary

Columbus State Community College seeks a Program Coordinator within the Columbus Promise Holistic Advisor role to guide students from admission to completion with wraparound academic, career, and personal support.

The position builds community, connects students to resources, and tracks progress across a defined caseload to promote success and belonging on campus.

Qualifications

• Bachelor’s degree required in education, counseling, human services, or related field.
• At least 1 year advising or academic support experience in a college environment.
• State Driver’s License or ability to access work sites.

Responsibilities

• Serves as the primary point of contact for a Columbus Promise student’s academic, career, and personal needs.
• Manages a caseload of Columbus Promise students, within the same academic division, to help students progress to completion.
• Provides high‑level academic and career coaching to address immediate needs and fosters student success.
• Tracks student data and reports outcomes to improve advising efficiency and quality.

Skills

Advising

Education

Bachelor’s Degree in education, counseling, human services, or related field

Job description

Compensation Type: Salaried Compensation: $53,581.50

Within the Columbus Promise program, the Program Coordinator, Columbus Promise Holistic Advisor serves the critical role of being the primary point of contact from admission to completion for in-depth, wrap around support that spans academic, career, and personal dimensions.

Promise Advisors are responsible for creating strong relationships with each individual student in a defined caseload.

Through these relationships, the Promise Advisor provides sustained, strategic, integrated, proactive, and personalized support for students.

This position also builds community and seeks to connect students with one another, fostering a strong sense of belonging.

Advising & Holistic Case Management

Serves as the primary point of contact for a Columbus Promise student’s academic, career, and personal needs.

Manages a caseload of Columbus Promise students, within the same academic division, with the goal of understanding and helping students progress through their educational journey to completion.

Works with students to develop academic, career, and financial plans that promote students’ success.

Advises students on academic programs, course selection, prerequisites, re‑sequenced programs of study, and eligibility via in‑person, e‑mail, or virtual delivery formats, as needed.

Coordinates student support and outreach with identified network of care (including Columbus State staff, financial aid advisors, student services staff, and community partners) to assist students having difficulties of any kind.

Collaborates with program staff and partners across campus to assist students experiencing academic difficulty (warning, probation, and academic dismissal).

Provides career coaching in collaboration with the Career Services team to support students in their career decision‑making.

Coordinates case management development and tracks cohort students for degree and goal completion.

Proactively communicates with students (announcements, weekly updates, pop‑up visits, etc.) to enhance the holistic student experience at key points in a semester and along a student’s journey.

Ensures student caseload receives pertinent, timely college communication.

Academic & Career Coaching

Performs duties that expand beyond the transactional elements of traditional advising and seeks to engage the whole student in the educational journey.

Provides high‑level academic and career coaching to Columbus Promise students to address the most immediate or timely needs.

Provides individual support and group coaching for Columbus Promise students in your caseload on topics related to effective communication with faculty, goal setting, time management, study skills, and other relevant student success topics.

Programming & Student Engagement

Contributes to the onboarding, community building, and sense of belonging for Columbus Promise students, which includes but is not limited to actively planning and/or participating in student centered programming for Columbus Promise students, participating in selected recruitment events for incoming Columbus Promise Scholars, participating in spring and summer onboarding events for incoming Columbus Promise Scholars, contributing to the successful orientation of all Columbus Promise Scholars, and participating in summer engagement opportunities for returning Columbus Promise Scholars.

Data, Reporting & Assessment

Tracks student data that guides the proactive and intrusive approach to supporting student success.

Tracks cohort data, service delivery, and reporting data and outcomes.

Reviews and interprets advising and related data, identifies trends, and assists the program team in developing strategies to improve advising efficiency and quality.

Demonstrates ability to use data to solve problems and improve advising practices.

Demonstrates high proficiency with technology platforms, including Starfish, Blackboard, Achievement Analytics, etc.

Prepares weekly advising reports/report out for Advising Lead/Director and leadership team.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other duties as required.

*Regular, predictable, and punctual attendance is required.

Minimum Education and Experience Required

Bachelor’s Degree in education, counseling, human services, or related field.

One (1) year of advising, teaching, tutoring, and/or academic support experience in a college environment; can include work done in a graduate assistant role as professional experience.

State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time.

This position description does not represent in any way a contract of employment.

Full Time/Part Time

Full Time/Part Time: Full time

Union (If Applicable):

Scheduled Hours: 40

Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission.

Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity.

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here.

Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work.

STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.

Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10‑panel drug screen required during the pre‑employment process (required for most positions).

Columbus State wants to ensure that candidates are well‑equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you.