Program Coordinator, COHE

University of Washington; Seattle (WA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Harborview Medical Center’s COHE program is seeking a Program Coordinator to lead health services coordination for workers’ compensation claims and care coordination across multiple services in Seattle, WA. The role focuses on Stay at Work and Return-to-Work strategies, mentoring HSC staff, and ensuring compliant claim management.

The position requires a high school diploma and at least two years of related experience, with a day shift from 8am-4:30pm, Monday–Friday.

Qualifications

• High school graduation or equivalent.
• Two years of experience in the workers’ compensation program specialty (health services coordination, claims management, or related field).
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license, certification, or registration.

Responsibilities

• Lead and provide expert guidance to Health Services Coordinators on workers’ compensation claims, care coordination, and return-to-work processes.
• Screen workers’ compensation claims and identify claims that will benefit from health services coordination; use internal EHR systems and L&I databases.
• Track claims receiving HSC work and identify claims that need further HSC services.
• Access the L&I claim file through L&I’s Claim and Account Center (CAC) or centralized COHE information tracking or management system
• Serve as a liaison between injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders
• Coordinate patient care across primary care, specialty services, and community resources to support positive health and claim outcomes
• Facilitate Stay at Work and Return-to-Work strategies through proactive communication and collaboration with patients, employers, and care teams
• Mentor, train, and support HSC staff and clinical partners on workers’ compensation programs, policies, and best practices
• Collaborate with Labor & Industries (L&I), employers, and external agencies to ensure compliance with program requirements and effective claim management
• Lead quality improvement and process improvement initiatives to enhance care coordination, operational efficiency, and program performance
• Maintain accurate documentation, case notes, reports, and tracking systems while monitoring outcomes and identifying opportunities for continuous improvement

Skills

Health services coordination

Claims management

Communication

Education

High school diploma or equivalent

Job description

Medical Centers Only - 1 Day Remote per Week

Seattle, WA

Full time

REQ-0000137828

Job Description

Harborview Medical Center’s Center of Occupational Health and Education (COHE) has an outstanding opportunity for a Program Coordinator, COHE.

WORK SCHEDULE

• 40 hours per week

• Day Shift

• Monday-Friday, 8am-4:30pm

PRIMARY JOB RESPONSIBILITIES

• Lead and provide expert guidance to Health Services Coordinators (HSCs) on workers’ compensation claims, care coordination, and return-to-work processes

• Screen workers’ compensation claims and identify claims that will benefit from health services coordination; use internal EHR systems and L&I databases

• Track claims receiving HSC work and identify claims that need further HSC services.

• Access the L&I claim file through L&I’s Claim and Account Center (CAC) or centralized COHE information tracking or management system

• Serve as a liaison between injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders

• Coordinate patient care across primary care, specialty services, and community resources to support positive health and claim outcomes

• Facilitate Stay at Work and Return-to-Work strategies through proactive communication and collaboration with patients, employers, and care teams

• Mentor, train, and support HSC staff and clinical partners on workers’ compensation programs, policies, and best practices

• Collaborate with Labor & Industries (L&I), employers, and external agencies to ensure compliance with program requirements and effective claim management

• Lead quality improvement and process improvement initiatives to enhance care coordination, operational efficiency, and program performance

• Maintain accurate documentation, case notes, reports, and tracking systems while monitoring outcomes and identifying opportunities for continuous improvement

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$23.41 hourly

Pay Range Maximum:

$33.47 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.