Program Coordinator/ Case Manager

MountainOne; North Adams (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Louison House, Inc. in North Adams, MA is seeking a Project Coordinator/Case Manager Supervisor to coordinate housing intake and crisis intervention across programs and to supervise staff delivering direct services.

The role emphasizes collaboration with the community and strong record-keeping to support client progress. Ideal candidates bring experience in human services, a valid driver's license, and comfort working with individuals at risk of homelessness, addiction, and mental health

Qualifications

• Experience in human services or housing support programs.
• Valid driver's license and access to a vehicle.
• Strong math and computer skills; data entry for a housing data system.
• Ability to collaborate with other agencies, police, and town/city personnel.
• Experience working with diverse populations, including ages 18-25, elders, and people experiencing homelessness.

Responsibilities

• Coordinate housing and intake activities for the supportive housing program.
• Supervise staff and provide crisis intervention support.
• Maintain accurate records and support case management.
• Collaborate with program and management teams to ensure safe, productive operations.
• Travel within Northern Berkshire and Pittsfield as needed.

Skills

Program coordination

Supervisory skills

Direct service experience

Collaboration

Trauma-informed care

Communication skills

Empathy

Data entry

Word/Excel

Driver's license

Tools

Word

Excel

Job description

This staff member will provide coordination of housing and intakes for the supportive housing program and across programs. This staff would have a role as supervisor and as with all our jobs, have direct time with people coming for assistance with housing and often in emergency situations. This staff person would operate as part of a program team and as part of a management team with oversight to ensure a safe productive program that is beneficial and very important to the community.

Many of the people we work with have experienced substance addiction, mental health issues and homelessness. This staff person needs to have an understanding of younger adults ages 18-25 and their specific needs, as well as being comfortable with elders and people of all ages, genders (including non gender), races, religions, and economic levels (especially low-income). Louison House, Inc. is a nonprofit agency, well known in the community and serving people struggling with homelessness or housing instability in Northern Berkshire and beyond.

The job location will be North Adams with travel in Northern Berkshire and to Pittsfield at times. We are looking for someone who is very organized, has strong program coordination skills and strong supervisory skills. This staff person needs to understand working in a small social service agency and have lots of direct service experience. We require someone with knowledge of Northern Berkshire and the Berkshires in general, the ability to collaborate and work well with other agencies, businesses, police, and town/city personnel .

This job requires previous experience in human services, a valid driver’s license and vehicle, strong math and computer skills, high knowledge for the Berkshire social services, comfort with people with addiction and mental health issues, and be a very dependable person. We are looking for someone who can work in a fast paced environment as a team player that can problem solve quickly with the clients, while paying attention to details and needs of the client.

People Skills needed: good communication skills, empathy for people in difficult or crisis situations, non-judgmental, and problem solving skills.

Computer skills needed: Word, Excel, and the knowledge of or the ability to learn data entry for a housing data system.

Summary

As a Project Coordinator/Case manager supervisor, you will be instrumental in supporting staff and in ensuring that individuals have caring crisis intervention and support in moving forward towards obtaining housing. Your role involves coordinating staff and services related to housing, behavioral health and addiction counseling. You will utilize your people skills, communication skills and proficiency to maintain accurate records and facilitate effective case management. Your experience in Trauma informed Care, and supervising will enhance your teams ability to support clients and navigate complex situations. Join our dedicated team to make a meaningful impact in the lives of those we serve.