Program Coordinator

Loyola Marymount University; Westchester (IL); On-site; USD 35,817 - 44,083; Full time

Job summary

Loyola Marymount University in the United States seeks a versatile program coordinator to promote classes and certificate programs, handle inquiries, advise students, and manage registrations. The role emphasizes customer service and accurate record-keeping while collaborating with faculty and administration.

The candidate will develop relationships with presenters, process payments, maintain CRS records, and create web content and promotional materials.

Qualifications

• Bachelor’s degree in Liberal Arts, Business or related field.
• Minimum 3 years university or comparable experience.
• Bilingual in Spanish and English required.
• Strong communication skills, both written and oral, and ability to present promotional materials.

Responsibilities

• Promote and recruit students for classes and certificate programs; handle inquiries by phone and email; provide academic advising as needed; fulfill information requests; maintain inquiry database; follow up on leads.
• Develop relationships with presenters and assist in processing paperwork and payments.
• Manage CRS student records: registrations, approvals for certificate completion, and processing paperwork to Registrar; send evaluations to students; manage tuition assistance.
• Write, produce and maintain web pages, newsletters, social media presence and promotional materials.
• Keep detailed records of classes, lectures, activities, materials, and feedback; ensure duplicability and improvement of programs.
• Record, edit and post videos of classes and events as needed.
• Plan public relations events outside the university; arrange on-campus and online events; assist with exhibit booths at expositions and trade events.
• Coordinate logistics of classes and retreats: signage, A/V equipment, room scheduling, food orders.
• Translate materials and summarize findings in English and Spanish.
• Perform other duties as assigned.

Skills

Bilingual Spanish-English

Communication skills

Multitasking

Team player

Customer service

Office procedures

Education

Bachelor’s degree in Liberal Arts or Business

Graduate studies in spirituality/theology or business encouraged

Strong computer and database skills

Tools

Microsoft Office

Database systems

Job description

Position Specific Responsibilities/Accountabilities

• Promote and recruit students for classes and certificate programs; take student inquiries by phone and email; provide academic advising as needed; fulfill requests (send out relevant information, answer questions); maintain inquiry database; follow up on leads to recruit students into classes. (10%)
• Develop relationships with presenters and assist in processing paperwork and payments. (10%)
• Develop and manage operations of CRS student records, including registrations, approve student records for certificate completion, and process certificate paperwork to the Registrar’s Office; send out evaluations to students at the end of the course. In consultation with the Senior Director, manage the awarding of tuition assistance. (15%)
• Write, produce and maintain web pages, newsletters, social media web presence and promotional materials. (20%)
• Keep detailed manual of all classes, lectures, activities, materials used, and student feedback in order to be able to duplicate and improve program. (5%)
• Help record, edit and post videos of classes and events as necessary. (10%)
• Plan public relations events outside the university, such as community events and exhibiting at events. Plan on-campus and online events such as open house, conferences and special classes. Assist with set‑up and staffing of exhibit booth at expositions and trade events. (10%)
• Coordinate logistics of classes and retreats such as signage, audio‑visual equipment, room scheduling, food ordering as needed. (5%)
• Translate materials, recorded interviews and classes and summarize key findings in English and Spanish. (10%)
• Perform other duties as assigned or requested. (5%)

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically a Bachelor’s degree in Liberal Arts, Business or related field or equivalent experience; graduate studies in spirituality or theology and/or business encouraged to apply. Minimum 3 years university or comparable experience in progressively responsible positions. Bilingual in Spanish and English (speaking, oral comprehension, writing and reading proficiency) required. Strong experience with social media, web management and video editing preferred. Outstanding communication skills (both written and oral) in order to produce and deliver effective promotional presentations about Continuing Education. Experience working in ministry and in a parish setting strongly preferred. Must be resourceful and understand office procedures. Multi‑tasking, personable, team player, high level of computer and technical skills. Website content monitoring. Telephone skills. Input of registrations. Support marketing initiatives. Assist with newsletter. General office tasks as assigned. Work effectively with students, faculty, and other administrators at the University, and effectively work with professional association and corporate directors, supervisors and administrators. Demonstrated computer competency and preferably knowledgeable of Microsoft Office and database systems.

Salary and Staff Term

Staff Term: Fixed Term. Salary range: $25.87 - $32.31 per hour. Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future.

EEO Statement

Loyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed (including religious dress and grooming practices), color, national origin (including language and language use restrictions), ancestry, disability (mental and physical) including HIV and AIDS, legally protected medical condition (cancer‑related or genetic characteristics), denial of Family and Medical Care Leave, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age 40 or over, military or veteran status, sexual orientation, genetic information or any other bases protected by federal (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990), state or local law. The University does not discriminate on these bases, or any other basis protected by law, in the administration of any of its education or admissions policies, scholarship or loan programs, athletics, and other school‑administered policies and programs, or in its employment policies and practices. All University policies, practices, and procedures are administered in a manner consistent with LMU's Jesuit identity and character. To learn more about the University's Statement of Non‑Discrimination policy and related grievance procedures, click here. To report questions or concerns about sex‑based discrimination, please contact [e-mail] or 310.568.6105. To learn more about Federal & State Employment Notices, click here.