Program Coordinator

Children's Advocacy Center of Northeast Pennsylvania; Scranton (Lackawanna County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement plan

Professional development

Supportive team environment

Job summary

The Children's Advocacy Center of Northeastern Pennsylvania is seeking a Program Coordinator to support the Executive Director, coordinate intake, scheduling, and reporting, and work with law enforcement, prosecutors, medical providers, and therapists to ensure timely, child-centered services.

The role emphasizes project coordination, quality improvement, billing, and daily operations in a mission-driven nonprofit setting. Join a team committed to helping children heal and thrive.

Qualifications

• Bachelor's degree in Business Administration, Human Services, Criminal Justice, Healthcare Administration, Public Administration, or related field (or equivalent experience).
• Three or more years of administrative, operations, healthcare, nonprofit, legal, or project coordination experience.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Advanced proficiency with Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Provide executive-level administrative support to the Executive Director.
• Manage calendars, meetings, correspondence, and special projects.
• Prepare reports, presentations, meeting materials, and organizational documents.
• Assist with Board and leadership meeting preparation.
• Coordinate new case referrals and intake.
• Schedule forensic interviews, medical appointments, therapy services, advocacy appointments, and multidisciplinary meetings.
• Maintain communication with partner agencies throughout the investigative process.
• Monitor case progression and ensure timely follow-up.
• Coordinate communication among law enforcement, child welfare, medical providers, prosecutors, therapists, and victim advocates.
• Prepare agendas and materials for daily operations meetings and case review meetings.
• Present case updates and operational information during internal meetings.
• Run operational, grant, and performance reports.
• Conduct routine case file audits for completeness and compliance.
• Coordinate billing documentation and reimbursement processes.
• Monitor organizational deadlines and reporting requirements.
• Assist with accreditation and quality improvement initiatives.
• Develop and improve workflows and operational procedures.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Confidentiality

Education

Bachelor's degree in Business Administration, Human Services, Criminal Justice, Healthcare Administration, Public Administration, or related field

Tools

Microsoft Office

Job description

Join Our Team

The Children's Advocacy Center of Northeastern Pennsylvania (CAC of NEPA) is seeking an organized, proactive, and mission-driven Program Coordinator to help lead the day-to-day coordination of our child advocacy services.

This is a unique opportunity for someone who enjoys executive support, project management, operations, and working with multidisciplinary professionals. Every day is different, and your work will directly impact children and families by ensuring services are coordinated efficiently and compassionately.

If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about making systems run smoothly, we'd love to meet you.

About the Role

The Program Coordinator serves as the operational backbone of the organization, providing executive support to the Executive Director while coordinating case intake, scheduling, multidisciplinary team communication, reporting, billing, quality assurance, and daily program operations.

This position works closely with law enforcement, child welfare professionals, prosecutors, medical providers, therapists, victim advocates, forensic interviewers, and community partners to ensure children receive coordinated, timely services.

Primary Responsibilities

Executive & Administrative Support

• Provide executive-level administrative support to the Executive Director.
• Manage calendars, meetings, correspondence, and special projects.
• Prepare reports, presentations, meeting materials, and organizational documents.
• Assist with Board and leadership meeting preparation.

Program & Case Coordination

• Coordinate new case referrals and intake.
• Schedule forensic interviews, medical appointments, therapy services, advocacy appointments, and multidisciplinary meetings.
• Maintain communication with partner agencies throughout the investigative process.
• Monitor case progression and ensure timely follow-up.

Multidisciplinary Team Coordination

• Coordinate communication among law enforcement, child welfare, medical providers, prosecutors, therapists, and victim advocates.
• Prepare agendas and materials for daily operations meetings and case review meetings.
• Present case updates and operational information during internal meetings.

Operations & Quality Improvement

• Run operational, grant, and performance reports.
• Conduct routine case file audits for completeness and compliance.
• Coordinate billing documentation and reimbursement processes.
• Monitor organizational deadlines and reporting requirements.
• Assist with accreditation and quality improvement initiatives.
• Develop and improve workflows and operational procedures.

Qualifications

Required

• Bachelor's degree in Business Administration, Human Services, Criminal Justice, Healthcare Administration, Public Administration, or a related field (or equivalent experience).
• Three or more years of administrative, operations, healthcare, nonprofit, legal, or project coordination experience.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Advanced proficiency with Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.

Preferred

• Experience working with multidisciplinary teams.
• Experience in healthcare, child welfare, legal, nonprofit, or victim services settings.
• Experience with data reporting, quality assurance, or billing.
• Familiarity with trauma-informed care principles.

What We're Looking For

The ideal candidate is someone who:

• Enjoys organizing complex projects and keeping people informed.
• Anticipates needs before they arise.
• Is confident communicating with professionals from multiple agencies.
• Can shift priorities quickly while remaining calm under pressure.
• Takes initiative and enjoys improving systems and processes.
• Believes every child deserves a safe place to heal.

Benefits

CAC of NEPA offers a competitive benefits package, including:

• Health, dental, and vision insurance
• Paid vacation, holidays, and sick time
• Retirement plan
• Professional development and training opportunities
• Supportive, mission-driven team environment

The Children's Advocacy Center of Northeastern Pennsylvania is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.