Client Engagement & Office Support Coordinator

Foothills Children's Advocacy Center; Charlottesville (VA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid life and short/long-term

FSA contribution ($500)

Retirement plan with employer match

Paid time off and holidays

Professional development opportunities

Job summary

Foothills Children's Advocacy Center and SARA seek a Client Engagement & Office Support Coordinator to serve as the first contact for children, families, clients, visitors, community partners, volunteers, and callers. This role provides warm, trauma-informed administrative and operational support across both organizations.

You will manage front desk operations, support day-to-day administrative functions, and assist with office operations, events, and organizational projects.

Qualifications

• Three or more years of administrative, executive support, or office management experience.
• Three years of experience teaching, caregiving or parenting children.
• Demonstrate organizational, communication, and time management skills.
• High level of boundaried empathy, discretion, and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Ability to work independently and collaboratively.
• Experience in nonprofit, healthcare, legal, victim services, or human services settings is preferred.

Responsibilities

• Interact with guests and direct them with warmth and boundaried empathy.
• Answer and direct incoming phone calls for both organizations.
• Maintain a welcoming, safe, and organized reception area.
• Engage with and monitor children who are present for forensic interviews while caregivers participate in appointments.
• Coordinate incoming and outgoing mail, deliveries, and shipments.
• Consistently evaluate and consider ways to improve the welcome experience.
• Manage both organization’s general office email and correspondence.
• Maintain conference room schedules and shared calendars.
• Order office supplies, manage Community Care Closet, and coordinate equipment maintenance.
• Maintain electronic and paper filing systems.
• Assist with copying, scanning, and records management.
• Maintain strict confidentiality of client, personnel, and organizational information.
• Perform simple, routine bookkeeping tasks.
• Support operational tasks and coordinate equipment maintenance.
• Support fundraising events, training, and community outreach activities.
• Support event registration and logistics.

Skills

Administrative experience

Office management

Customer service

Time management

Boundaried empathy

Tools

Microsoft Office

Job description

Compensation: $63,000 annual salary; benefits listed.

Schedule: This position is generally scheduled Monday through Thursday, 10:00 a.m. to 6:00 p.m. and Friday 9:00 a.m. to 4:00 p.m. The schedule may vary to support organizational needs at the end of the day. Whenever possible, advance notice will be provided, and schedule adjustments are expected to be infrequent.

Hiring Timeline and Process: Application review begins September 1 , interviews in late September and early October, and expected start date November 2, 2026.

Reporting

This is a shared position jointly supported by Foothills Child Advocacy Center and the Sexual Assault Response Agency with Foothills being the employee of record. Supervision will be shared between Foothills Program Director and the Executive Director of SARA.

About Foothills Children's Advocacy Center & the Sexual Assault Resource Agency

Foothills Child Advocacy Center

Foothills Children's Advocacy Center coordinates the multidisciplinary response to child abuse allegations by providing a safe, child-friendly setting where children receive forensic interviews, medical services, family advocacy, and mental health services. Working alongside law enforcement, child protective services, medical professionals, prosecutors, and other partners, Foothills provides a coordinated, compassionate response that supports children and families throughout the investigative process.

Foothills’ work is grounded in compassion, collaboration, respect, excellence, and healing. They believe every child and family deserve to be treated with dignity, supported through a coordinated response, and connected to high-quality, trauma-informed services that promote hope and healing.

The Sexual Assault Resource Agency (SARA) provides free, confidential services to survivors of sexual violence and their loved ones. Through crisis intervention, counseling, advocacy, prevention education, and community outreach, SARA empowers survivors, promotes healing, and works to prevent sexual violence.

SARA’s work is grounded in trauma-informed principles that prioritize safety, trust, collaboration, empowerment, and respect for every individual's voice, choices, and lived experiences. They are committed to cultural humility and creating an inclusive environment where survivors, staff, volunteers, and community partners are valued, supported, and treated with dignity.

Our Shared Workspace

Foothills Child Advocacy Center and SARA share a collaborative office space in Charlottesville while maintaining separate missions, staff, and leadership. Together, we are committed to providing compassionate, trauma-informed services and creating a welcoming environment for every person who walks through our doors.

Position Summary

The Client Engagement & Office Support Coordinator serves as the first point of contact for children, families, clients, visitors, community partners, volunteers, and callers. This individual creates a warm, welcoming, and trauma-informed experience while providing administrative and operational support that keeps both organizations running smoothly.

The Coordinator manages front desk operations, supports day-to-day administrative functions, and assists with office operations, events, and organizational projects. Responsibilities are shared between both organizations.

The ideal candidate is organized, adaptable, technologically proficient, and enjoys supporting mission-driven teams in a collaborative environment.

Reception & Client Support

• Interact with guests and direct them with warmth and boundaried empathy.
• Answer and direct incoming phone calls for both organizations.
• Maintain a welcoming, safe, and organized reception area.
• Engage with and monitor children who are present for forensic interviews while caregivers participate in appointments.
• Coordinate incoming and outgoing mail, deliveries, and shipments.
• Consistently evaluate and consider ways to improve the welcome experience.

Office Administration

• Manage both organization’s general office email and correspondence.
• Maintain conference room schedules and shared calendars.
• Order office supplies, manage Community Care Closet, and coordinate equipment maintenance.

Administrative Support

• Maintain electronic and paper filing systems.
• Assist with copying, scanning, and records management.
• Maintain strict confidentiality of client, personnel, and organizational information.

Finance & Operations Support

• Perform simple, routine bookkeeping tasks.
• Support operational tasks and coordinate equipment maintenance.

Events & Community Engagement

• Support fundraising events, training, and community outreach activities.
• Support event registration and logistics.

Qualifications

• Three or more years of administrative, executive support, or office management experience.
• Three years of experience teaching, caregiving or parenting children.
• Demonstrate organizational, communication, and time management skills.
• High level of boundaried empathy, discretion, and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Ability to work independently and collaboratively.
• Experience in nonprofit, healthcare, legal, victim services, or human services settings is preferred.

What We're Looking For

We're looking for someone whose values align with the missions of both SARA and Foothills. As the first person many children, survivors, caregivers, and community partners encounter, you'll help create an environment where people feel welcomed, respected, and supported.

The ideal candidate:

• Treats every person with kindness, dignity, and compassion.
• Enjoys helping others and supporting a mission-driven team.
• Takes initiative and anticipates organizational needs.
• Remains calm, flexible, and resourceful in a dynamic environment.
• Understands the importance of confidentiality and trauma-informed interactions.
• Thrives working collaboratively while supporting two partner organizations.

Condition of Employment

Employment is contingent upon successful completion of required background checks.

Commitment to an Inclusive &

Our organizations believe our teams are strongest when it reflects the diversity of the communities we serve.

Research has shown that women, transgender and non-binary individuals, and people from historically underrepresented racial and ethnic backgrounds are less likely to apply for jobs unless they believe they meet every qualification listed in a job description. If this position excites you, we encourage you to apply—even if you don't meet every qualification. We know that great candidates bring a variety of experiences, strengths, and perspectives, and no one candidate is expected to have everything.

Foothills Children's Advocacy Center and SARA are equal opportunity employer committed to building a diverse, equitable, and inclusive workplace. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, national origin, sex, sexual orientation, gender, gender identity or expression, age, marital or family status, pregnancy, caregiver status, disability, veteran status, or any other characteristic protected by applicable law.

If you require reasonable accommodation during the application or interview process, please let us know when you are contacted so we can support your participation.

A competitive benefit package accompanies this position, which includes.:

• Medical, dental, and vision insurance at no cost to the employee
• Employer-paid life and shorts and long-term disability insurance
• $500 Flexible Spending Account (FSA) contribution
• Retirement plan with a 3% employer contribution
• Generous paid time off, paid holidays, and organization-wide collective rest days
• Professional development and continuing education opportunities

Join a collaborative, mission-driven workplace where your work helps children, survivors, and families every day.