Program Manager

The Arc Southern Chesapeake; Lexington Park (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Arc Southern Chesapeake is seeking a Program Manager to oversee administrative operations across the Tri-County area (Calvert, Charles and St. Mary’s). Reporting to the Assistant Director, you will manage staff, budgets, and program-wide issues while supporting individual choice and community inclusion.

Travel by car to various sites and meetings is expected. This role requires strong leadership, excellent communication, and the ability to respond to emergencies after hours.

Qualifications

• Bachelor's degree in Human Services or related field preferred.
• Minimum 2 years experience working with persons with developmental and intellectual disabilities.
• Strong communication skills, both oral and written.
• Ability to work across Tri-County area and cover emergencies as needed.

Responsibilities

• Supervise staff, hire, evaluate, and terminate as needed.
• Manage program budgets and monitor bank accounts and funding.
• Review documentation and ensure timely reporting and compliance.
• Respond to emergencies after hours and coordinate with PCP/DS oversight.
• Foster inclusion and individual choice with community resources.

Skills

Communication skills

Leadership

Stress management

Organizational skills

Willingness to travel

Education

Bachelor's degree in Human Services or related field

Tools

Excel

Word

Access

Job description

SIGN-ON BONUS

Sign-on bonus of $2,500 payable in two installments ($1,250 after the first 3 months, $1,250 after satisfactory completion of 12-month period.)

JOB PURPOSE

Under the general supervision of the Assistant Director, the Program Manager will have administrative responsibility for the individual, staff, and facilities, as well as a broad range of program-wide administrative issues within the Tri-County area (Calvert, Charles and St. Mary’s Counties). This position requires a commitment to individual choice and community integration and inclusion of the consumers. Travel by car is necessary and a great deal of time will be spent in individual sites and Person Center Planning meetings.

This position requires the ability to work where needed within the Tri-County area. In addition, responding to emergencies during and after hours, on weekends, and holidays is required when applicable. Flexibility to cover shifts as needed and take on the responsibility of the Program Coordinator as needed. The Program Manager must pay close attention to detail for accurate results and will be operating under frequent exposure to unusual pressure, therefore good stress management skill are necessary and expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SUPERVISION

• Reviewing schedules proposed by Program Coordinator (PC) and approving
• Review all time cards submitted by PC for final approval
• Fill in for PC when needed to cover assigned duties/task
• Interview, hire, evaluate and terminate the employment of staff members
• Assure adherence to policies and procedures via training and feedback
• Provide individualized orientation to new staff members, mentor and provide feedback
• Delegate and assign duties to PC
• Monitor delegation/assignments given by the PC to Direct Support Professional (DSP)
• Monthly reviews of all documentation/check list for accuracy and completion such as:
  • PCP if needed that month
  • All financial records to be turned in
  • All inspections and drills
  • Attendance/Case notes
  • Attend all house meetings and assist with addressing issues as needed
  • Ensure that the appropriate agency personnel are invited to the meeting

FINANCIAL MANAGEMENT

• Review/develop and finalize each house budget
• Monitor bank accounts and funding for each person living in the homes
• Communicate with PC when accounts are getting high and steps to spend appropriately
• Review and monitor all financial records (SNAP, Impress, consumer sheets) turned in by the PC before turning records into finance

DOCUMENTATION

• Tracking when PCP documentation is due and ensure documents are completed on the timeline requested
• Initiate modified service funding plan
• Review all documentation and reports in EHR
• Review training sheets monthly to ensure they are filed correctly and signed off by the appropriate staff
• Complete AIRS report within the given timeline
• Quarterly quality assurance reviews of each assigned home

HEALTH AND WELLNESS

• Review/Monitor medical appointment paperwork before turning into nurse
• Review monthly activity schedules
• Complete corrective actions for medication errors

PROFESSIONALISM

• Models initiative and creative problem solving, especially in relation to staff conflicts
• Demonstrates appropriate workplace behavior, modeling the agency’s philosophy
• Maintains confidentiality in relation to individuals and staff issues

KEY COMPETENCIES

• Advocacy – Encouraging and supporting people in expressing their choice, goals and rights
• Communication – Actively listening to the consumers we support based on their preferred method of communicating
• Relationship building – Creating opportunities for the consumers to build relationships, make positive connections and develop meaningful relationship in an all-inclusive environment

OTHER DUTIES & RESPONSIBILITIES

• May perform other duties as assigned, including but not limited to covering shifts and performing direct care
• Acting as the Program Coordinator

EDUCATION AND EXPERIENCE REQUIREMENTS (Minimum)

• Bachelor's degree in Human Services field or related field preferred
• A minimum of 2 years of experience working directly with persons with developmental and intellectual disabilities
• Ability to communicate with and provide support to individuals who are experiencing behavioral challenges
• Must be personable, energetic and have strong communication skills, both orally and in writing
• Must have knowledge of community resources available

JOB KNOWLEDGE, SKILLS AND ABILITIES (Job requirements)

• Possesses proficiency in computer-based software, e.g. Excel, Word and Access
• Willingness to work anywhere within the Tri-County area (Calvert, Charles and St. Mary’s counties) as needed
• Has a good command of the English language both oral and written and demonstrates these skills
• Possesses the ability to be forward-thinking and creative
• Has demonstrated knowledge
• Is well organized and self-directed, and a team player
• Has the ability to respond effectively to the most sensitive inquiries or complaints
• Has a working knowledge of funding streams from DDA
• Demonstrates effective supervisory and leadership skills
• Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day
• Possesses a valid driving license with a good driving record, and access to a safe vehicle (must pass agency sponsored inspection) for transporting people receiving services
• Possesses the ability to pass the criminal background check mandated by the State of Maryland

AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Usual office working conditions.

The Arc Southern Chesapeake is a drug‑free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Chesapeake is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.