Program Coordinator

Hospital for Special Surgery; New York (NY); On-site; USD 74,000 - 112,000; Full time

Job summary

Hospital for Special Surgery in New York City seeks a Programs Designer to design, deliver, and refine community education offerings focused on musculoskeletal health and wellness.

You will own end-to-end program operations, coordinate with physicians and faculty, build community partnerships, and lead marketing and evaluation efforts to broaden reach and impact.

Qualifications

• Bachelor's degree in public health, public health communications, education, health administration, or related field.
• Master's degree strongly preferred.
• 2–3 years of experience in public health programming or community education.
• Experience designing and evaluating health education programs.
• Ability to build and manage partnerships with community organizations and clinical stakeholders.
• Proficient with program registration, CRM, email marketing, and evaluation software.
• Strong written and verbal communication; detail oriented and organized.

Responsibilities

• Design, implement, and refine a portfolio of community education programs (workshops, webinars, movement-based offerings).
• Own end-to-end program operations: registrations, communications, orders, and finances.
• Coordinate day-of logistics for virtual and in-person events and ensure readiness.
• Serve as primary contact for physicians, service line directors, and program faculty.
• Develop and manage partnerships with community-based organizations to expand reach.
• Represent HSS to partners and participants, maintaining professional relationships.
• Create program objectives, promotional copy, and web content; support marketing strategies.
• Coordinate program evaluation, generate summary reports, and track attendance.
• Analyze data to identify trends and drive program improvement.

Skills

Public health

Program design

Stakeholder engagement

Data analysis

Written communication

Education

Bachelor's degree in public health or related field

Master's degree preferred

Tools

CRM systems

Email marketing tools

Data / evaluation software

Program registration platforms

Job description

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $73,500.00 - $112,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Key Responsibilities

What you will be doing

Program Design & Delivery

• Design, implement, and continuously refine a portfolio of virtual and in-person community education programs, including workshops, webinars, and exercise/movement-based offerings, applying evidence-based health education principles to advance musculoskeletal health, prevention, and wellness.
• Own end-to-end program operations, including registration, participant communications, orders, and financial tracking, developing and refining workflows that improve efficiency and the participant experience.
• Direct day-of-program logistics for virtual and in-person events, anticipating operational needs and independently resolving issues to ensure materials, room or platform readiness, and seamless execution.
• Serve as the primary point of contact for physicians, service line directors, and program faculty, coordinating clinical input and program logistics to ensure alignment with clinical priorities and seamless execution.

Community Partnership & Engagement

• Develop and manage strategic partnerships with community-based organizations serving diverse and vulnerable populations, identifying new collaboration opportunities that expand program reach and impact.
• Serve as a trusted representative of HSS to program faculty, vendors, community partners, and participants, cultivating and sustaining long-term professional relationships.
• Model the HSS standard of excellence in every community interaction, setting the tone for high-quality service that strengthens community trust.

Marketing & Outreach

• Develop program objectives, messaging, promotional copy, web content, and social media materials for assigned programs.
• Partner with HSS internal marketing across all channels, including digital and social media, to shape and execute annual marketing strategies for community education programs.
• Lead targeted outreach initiatives with internal and external stakeholders to grow awareness, participation, and community engagement in HSS programs and services.

Evaluation, Reporting & Administration

• Coordinate program evaluation and outcomes reporting, including evaluations, summary reports, and attendance records that demonstrate program effectiveness.
• Analyze program data to identify trends and inform continuous program improvement.
• Provide general administrative support to the department and perform other duties as assigned.

Qualifications

• Bachelor's degree in public health, public health communications, education, health administration, or a related field required
• Master's degree strongly preferred.
• 2-3 years of experience in public health programming, community education, or a related field, including independent management of programs or projects.
• Demonstrated expertise in health education program design and evaluation, including experience developing programming or curricula.
• Proven ability to build and manage partnerships with community-based organizations and clinical stakeholders.
• Proficiency with program registration and event platforms, CRM systems, email marketing tools, and data or evaluation software.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively.
• Demonstrated organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively in a clinically oriented setting and collaborate with internal and external stakeholders.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.