Program Coordinator

South Plains Food Bank; Lubbock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

South Plains Food Bank is seeking a Programs Coordinator to support day-to-day community relations, assist partner agencies, and maintain professional relations with staff and external contacts. You will collaborate with the Senior Director of Programs to implement and manage community and partner agency programs.

The role emphasizes customer service, data collection, and coordination of trainings, events, and TEFAP/CSFP activities to help the local food distribution network.

Qualifications

• 3 to 5 years of experience in administrative support, and/or program management.
• Non-profit or Social Services experience (preferred).
• Bilingual (English/Spanish preferred) to effectively assist a diverse client population.

Responsibilities

• Serve as primary contact by answering incoming phones professionally and promptly.
• Assist clients with information about food assistance programs, schedules, and eligibility.
• Assist clients with TEFAP applications, ensuring accurate and complete forms.

Skills

Administrative support

Program management

Bilingual English/Spanish (preferred)

Job description

Job Summary

The Programs Coordinator is responsible for maintaining and facilitating support of departmental day-to-day community relations.Provide exceptional customer service and support to Partner Agencies and internal customers.Maintains professional business relations with staff and outside contacts. Communicate with management of community relations activities. In collaboration with the Senior Director of Programs support the implementation and management of community and partner agency programs.

Duties/Responsibilities

• Serve as a primary point of contact by answering all incoming phones in a professional, courteous, and timely manner.
• Assist clients by providing accurate information about food assistance programs, distribution schedules, and eligibility requirements.
• Assist clients in completing TEFAP (The Emergency Food Assistance Program) applications, ensuring forms are accurate, complete, and submitted in accordance with program guidelines.
• Facilitating departmental planning, documenting, and supporting facilitation efforts, and managing file organization and retention as needed.
• Update and maintain partner agency membership, eligibility, and compliance documentation; schedule compliance visits for 100+ agencies.
• Manage and facilitate multiple tasks/projects simultaneously.
• Provide guidance and technical assistance to new, existing, and prospective member agencies.
• Coordinate virtual and in-person training and orientations for agencies.
• Provide support for coordination of various events, food distributions, TEFAP and CSFP recertifications, and other community events.
• Facilitate communications between community partners and SPFB, as needed.
• Assist team in identifying potential community resources for partner agencies.
• Provide support with departmental team and community partners to collect and report client data monthly.
• Document and develop community partner data, provide written reports and letters.
• Assist and maintain professional business relations with staff and outside agencies.
• Perform other duties as assigned.

Qualifications

• 3 to 5 years’ experience in administrative support, and/or program management.
• Non-profit or Social Services experience (preferred).
• Bilingual (English/Spanish preferred) to effectively assist a diverse client population.

Travel Requirements

• Up to 25% of the time is travel

Physical Demands

• Most functions are performed while seating at a desk or standing up
• Individual will need to stand for longer periods.
• Ability to lift up to 30 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Schedule

• Monday—Thursday 8:00—5:30and Friday 8-12