Program Coordinator

Providence Home Care; Fargo (ND); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Paid time off (8 hours)

Life insurance

Short-term disability insurance

Competitive pay: $43–$45 per hour

Job summary

Providence Home Care is seeking a Program Coordinator who serves as the QDDP for an assigned caseload. You will translate each person’s support plan into person-centered programs, train DSPs, and ensure documentation meets ND licensing and CQL standards.

Collaborating with the Program Director, case managers, families, and providers, you will lead ISP meetings, complete assessments, and maintain HIPAA-compliant records across residential, day, and employment supports.

Qualifications

• Bachelor’s degree in a human services field.
• At least 1 year of experience working directly with people with intellectual or developmental disabilities and meeting QDDP requirements.
• Strong writing skills for plans, reports, and documentation.
• Experience training, coaching, and supervising staff.
• Valid driver’s license, current auto insurance, and reliable transportation for site visits.
• Ability to travel to PHC homes and program sites from West Fargo, ND.
• Completion of required background checks and onboarding training before starting work.

Responsibilities

• Serve as QDDP for an assigned caseload and coordinate services across residential, day, and employment programs.
• Write and update habilitation plans, goals, and teaching strategies based on each person’s ISP/OSP outcomes.
• Lead or participate in ISP meetings and collaborate with DD Program Managers, guardians, families, and outside providers.
• Complete required assessments, progress reviews, and quarterly and annual reports on time.
• Train DSPs on each person’s plans, goals, behavior supports, and safety protocols before they work with that person.
• Supervise and coach DSPs through regular site visits and ongoing supervision, providing clear feedback and performance input.
• Review T-Logs, goal tracking, and service notes for accuracy and timeliness, and follow up on missed or incomplete documentation.
• Monitor homes and program sites to support health, safety, and rights protections.
• Ensure incidents, injuries, and suspected abuse, neglect, or exploitation are reported and followed up according to ND rules and PHC policy.
• Coordinate with nursing staff, doctors, and pharmacies on health needs without performing nursing tasks.
• Participate in the on-call rotation and respond to urgent program needs as required.
• Maintain complete, accurate, confidential, and HIPAA-compliant client records that support billed units for ND Medicaid DD waiver services.

Skills

Strong writing skills

Staff training experience

Staff supervision experience

Willingness to travel

HIPAA/compliance awareness

Education

Bachelor's degree in human services

Job description

The Program Coordinator is the Qualified Developmental Disabilities Professional (QDDP) for an assigned caseload at Providence Home Care. In this non-nursing role, you will translate each person’s support plan into clear, person-centered programs, train and supervise Direct Support Professionals (DSPs), and help ensure services, documentation, and records meet North Dakota DD licensing requirements and CQL standards.

You will work closely with the Program Director, DD Program Managers (case managers), families/guardians, and outside providers to coordinate services across residential, day, and employment supports. Success looks like accurate, timely documentation; strong staff training and supervision; and consistent implementation of person-centered goals that support health, safety, and rights.

Duties & Responsibilities

• Serve as QDDP for an assigned caseload and coordinate services across residential, day, and employment programs.
• Write and update habilitation plans, goals, and teaching strategies based on each person’s ISP/OSP outcomes.
• Lead or participate in ISP meetings and collaborate with DD Program Managers, guardians, families, and outside providers.
• Complete required assessments, progress reviews, and quarterly and annual reports on time.
• Train DSPs on each person’s plans, goals, behavior supports, and safety protocols before they work with that person.
• Supervise and coach DSPs through regular site visits and ongoing supervision, providing clear feedback and performance input.
• Review T-Logs, goal tracking, and service notes for accuracy and timeliness, and follow up on missed or incomplete documentation.
• Monitor homes and program sites to support health, safety, and rights protections.
• Ensure incidents, injuries, and suspected abuse, neglect, or exploitation are reported and followed up according to ND rules and PHC policy.
• Coordinate with nursing staff, doctors, and pharmacies on health needs without performing nursing tasks.
• Participate in the on-call rotation and respond to urgent program needs as required.
• Maintain complete, accurate, confidential, and HIPAA-compliant client records that support billed units for ND Medicaid DD waiver services.

Requirements

• Bachelor’s degree in a human services field (e.g., psychology, social work, special education, sociology, rehabilitation).
• At least 1 year of experience working directly with people with intellectual or developmental disabilities and meeting QDDP requirements.
• Strong writing skills for plans, reports, and documentation.
• Experience training, coaching, and/or supervising staff.
• Valid driver’s license, current auto insurance, and reliable transportation for site visits.
• Ability to support person-centered planning and positive, respectful interactions.
• Ability to protect confidentiality and maintain compliance with HIPAA and DD licensing expectations.
• Willingness and ability to travel to PHC homes and program sites from West Fargo, ND.
• Completion of required background checks and onboarding training before starting work.
• Paid time off (8 hours)
• Life insurance
• Short-term disability insurance
• Competitive pay: $43–$45 per hour ($89,440–$93,600 per year)