Program Coordinator

Firefly; Chandler (AZ); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Firefly, located in Chandler, Arizona, is seeking a Program Coordinator to enhance its Operations team. This role primarily requires excellent organization and communication skills, ensuring smooth coordination of client programs. As a key player, you'll manage registrations, support logistical needs, and collaborate with various departments for program success.

With 1–3 years of project coordination experience, you'll play a pivotal role in customer engagement and internal communication. Firefly offers a competitive salary between $40,000 to $50,000, with a focus on remote work when necessary.

Qualifications

• 1-3 years of related project coordination experience.
• Ability to learn new software programs quickly.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate client programs assigned to you.
• Schedule events and manage registration.
• Communicate program details across departments.
• Report data to the client and local team.
• Design and implement processes for program improvement.

Skills

Detail-oriented

Highly organized

Multitasking

Communication skills

Microsoft Office proficiency

Job description

Location:Arizona (primarily remote, see note)

Compensation: $40,000 to $50,000 (salaried nonexempt)

Description

Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our knowledge to our clients through Evaluation, Adoption, and Training Services.

Firefly is seeking a Program Coordinator to join our Operations team. As a Program Coordinator, you will be responsible for providing excellent customer-facing service to our clients. This position requires you to have strong organization skills, business acumen, an eye for details, and the ability to multitask.

Required Qualifications

• One (1) to Three (3) years of related project coordination experience
• Detail-oriented
• Extremely organized
• Ability to multitask and learn new software programs quickly
• Well versed in other Microsoft Office programs
• Excellent verbal and written communication skills

Responsibilities

• Coordinate external client programs assigned to you.
• Schedule events, manage registration, and provide logistical support as needed.
• Communicate between various departments regarding program details and participate in internal program-related calls as necessary.
• Report data to the client as requested and to the local team to help boost enrollment and confirm class dates.
• Coordinate internal client programs assigned to you.
• Schedule events, manage class registration, and pull reports related to class attendance
• Collaborate with various departments as needed to determine appropriate program requirements. Create and maintain documentation for each program.
• Provide PTO coverage for coworkers in Operations.
• Act as the first line of defense for conflict resolution.
• Design and implement processes and procedures to improve your program and maintain ongoing customer changes.

Additional Information

All your information will be kept confidential according to EEO guidelines.