Program Compliance Manager

impact.com; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Flexible PTO

RSU program

Coursera access

Parental leave

Tech stipend

Job summary

impact.com is seeking a Program Compliance Manager to own a select portfolio of accounts and serve as the primary contact for compliance inquiries. You’ll oversee processes using our Regulated Compliance tool and contribute to risk management across partnerships.

You will collaborate with client success, product/engineering, and operations teams to deliver compliant services and support the migration and launch of major brands.

Qualifications

• 3+ years of customer service and support in a software application product environment
• 2+ years of project management
• 1+ years of compliance investigations, especially in the performance marketing space
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Responsibilities

• Serve as the primary compliance point of contact for strategic partnerships, clients and agencies, providing support and advising on best practices
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Lead the compliance workstream for a key strategic partnership, focusing on the successful migration and launch of major brands
• Work with cross-functional teams (client success, product/engineering, and operations) to deliver exceptional compliance services
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior team members, assisting with strategic initiatives and projects
• Develop and deliver presentations on compliance matters
• Monitor and manage compliance processes for assigned accounts, ensuring accurate documentation and timely resolution of compliance cases

Skills

Customer service

Project management

Compliance investigations

Attention to detail

Communication skills

Multitasking

Team player

Education

Bachelor's degree or equivalent

Tools

Regulated Compliance product

Job description

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com

Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology.

As a Program Compliance Manager, you’ll become a trusted program compliance expert and take ownership of a select portfolio of accounts. You'll be the primary point of contact for program compliance matters, oversee compliance processes using our Regulated Compliance tool, and serve as the primary point of contact for compliance inquiries. Strong communication, attention to detail, and a proactive approach to risk management are essential for success in this role.

What You’ll Do

• Serve as the primary compliance point of contact for strategic partnerships, clients and agencies, providing support and advising on best practices
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Lead the compliance workstream for a key strategic partnership, focusing on the successful migration and launch of major brands
• Work with cross-functional teams (client success, product/engineering, and operations) to deliver exceptional compliance services
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior team members, assisting with strategic initiatives and projects
• Develop and deliver presentations on compliance matters
• Monitor and manage compliance processes for assigned accounts, ensuring accurate documentation and timely resolution of compliance cases

What You Bring

• 3+ years of customer service and support in a software application product environment
• 2+ years of project management
• 1+ years of compliance investigations, especially in the performance marketing space
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Salary Range

$80,000 - $110,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in impact.com’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.