Program Coach: Member Success & Site Partnerships

careers-ampact; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

Ampact is seeking a Program Manager to lead service cohorts, coach AmeriCorps members, and ensure strong partnerships with sites. You will monitor performance, plan onboarding, and support career pathways within the sector to maximize program impact.

Travel locally and statewide to sites, conduct regular visits, and collaborate with content experts to maintain program fidelity. The role requires collaborative leadership, excellent communication, and careful adherence to timelines and outcomes.

Qualifications

• High school diploma or GED required.
• CPRS or equivalent state or national credential required.
• 3+ years of program management or implementation experience.
• Strong collaboration and partnership-building skills.
• Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
• Skilled at managing multiple priorities in a fast-paced environment.
• Organized, goal-oriented, and deadline-driven.
• Professional communicator with strong listening, public speaking (preferred), and writing skills.
• Results-driven, adaptable, and solution-focused.
• High emotional intelligence and self-awareness.
• Proficient in MS Office and Excel; database and video conferencing experience preferred.

Responsibilities

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally; collaborate with on-site supervisor to manage member supervision, development, and performance.
• Plan, facilitate, and deliver member training sessions and onboarding activities.
• Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service.
• Serve as the primary operational contact for assigned sites and site partners, building strong relationships to ensure open, effective communication.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.
• Partner with content experts to ensure program fidelity and to maximize outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
• Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
• Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
• Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.

Skills

Collaboration

Partnership-building

Interpersonal skills

Planning & prioritization

Public speaking & writing

Problem-solving

Adaptability

MS Office & Excel

Database & video conferencing

Education

High school diploma/GED

CPRS or equivalent credential

Tools

MS Office

Excel

Video conferencing

Database management

Job description

Ampact is seeking a Program Manager to lead service cohorts, coach AmeriCorps members, and ensure strong partnerships with sites. You will monitor performance, plan onboarding, and support career pathways within the sector to maximize program impact.

Travel locally and statewide to sites, conduct regular visits, and collaborate with content experts to maintain program fidelity. The role requires collaborative leadership, excellent communication, and careful adherence to timelines and outcomes.