Program Coach

Ampact; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Ampact is seeking a Program Coach to ensure high-quality program delivery by supporting AmeriCorps members and partner sites in Illinois. You will coach members, monitor performance, and help drive outcomes while coordinating with internal teams to maintain program integrity.

Responsibilities include site visits, training delivery, and career pathway support. The role emphasizes collaboration, communication, and problem-solving in a fast-paced nonprofit environment.

Qualifications

• High school diploma or GED required; CPRS or equivalent credential.
• 3+ years in program management or implementation, nonprofit preferred.
• Strong collaboration, communication, and problem-solving abilities.

Responsibilities

• Provide regular support, feedback, and coaching to AmeriCorps members.
• Monitor member performance, service hours, and growth; address concerns.
• Plan, facilitate, and deliver member training sessions and onboarding.
• Support career pathways and post-term opportunities for members.
• Serve as primary operational contact for sites and partners.
• Conduct site visits to ensure smooth program implementation and engagement.
• Partner with content experts to ensure program fidelity and outcomes.
• Track compliance: hours, paperwork, and evaluations; approve timesheets.
• Identify opportunities for program growth and process improvements.
• Conduct member interviews and support recruitment pipelines.
• Represent Ampact at events to promote programs and engagement.
• Support marketing/visibility efforts under the marketing team's guidance.

Skills

Collaboration

Communication

Problem-Solving

Time Management

Public Speaking

Writing Skills

Emotional Intelligence

Attention to Detail

Education

High school diploma/GED

CPRS or equivalent credential

Tools

Database experience

Video Conferencing

Job description

Overview

The Program Coach ensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with sites, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive program results.

Responsibilities

• Cohort & Member Management
  • Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
  • Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. Collaborate with on-site supervisor to manage member supervision, development, and performance.
  • Plan, facilitate, and deliver member training sessions and onboarding activities.
  • Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service
• Program & Site Implementation
  • Serve as the primary operational contact for assigned sites and site partners, building strong relationships to ensure open, effective communication.
  • Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
  • Partner with content experts to ensure program fidelity and to maximize outcomes.
  • Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
  • Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
• Recruitment & Community Engagement
  • Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
  • Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
  • Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
  • Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.
• Other Duties as Assigned

Qualifications

Minimum Education

• High school diploma/GED required.
• CPRS or equivalent state or national credential

Minimum Experience

• 3+ years of program management or implementation experience, ideally in a non-profit setting.
• Strong collaboration and partnership-building skills.
• Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
• Skilled at managing multiple priorities in a fast-paced environment.
• Organized, goal-oriented, and deadline-driven.
• Professional communicator with strong listening, public speaking (preferred), and writing skills.
• Results-driven, adaptable, and solution-focused.
• High emotional intelligence and self-awareness.
• Proficient in MS Office and Excel; database and video conferencing experience preferred.

Physical Requirements

Ampact is committed to compliance with the Minnesota Human Rights Act and the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential function of their positions.

This position requires the ability to:

• Travel locally and statewide as needed to attend meetings
• Communicate effectively with people/groups in multiple settings within and outside the organization
• Effectively utilize existing and emerging technology to achieve required results
• Transporting moderately heavy objects up to 25 pounds

Benefits

• Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).

EEOC

Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.