Program Case Manager

Byrne Dairy; City of Syracuse (NY); On-site; USD 42,000 - 48,000; Full time

Job summary

A community-focused health organization in Syracuse seeks a Program Case Manager to work with patients to improve health outcomes and reduce inequalities. The role requires strong organizational and communication skills along with experience in case management and cultural competency. Ideal candidates are passionate about working with BIPOC and LGBTQ+ communities. The position offers a full-time schedule from Monday to Friday, with a competitive salary based on experience.

Qualifications

• 1-2 years of related experience required with Bachelor's Degree, or 3 years with Associate's Degree, or equivalent.
• Experience in case management and health-related fields preferred.

Responsibilities

• Complete social determinants of health assessments and document plans.
• Work collaboratively with interdisciplinary teams.
• Facilitate culturally relevant referrals to community programs.

Skills

Organizational skills

Communication skills

Culturally appropriate case management

Knowledge of HIV prevention

Experience working with BIPOC and LGBTQ+ communities

Education

Bachelor's Degree in Human Services, Social Work, Psychology or a related field

Associates Degree in a related field

Job description

Program Case Manager

• Location: Syracuse
• Department: Allied Health
• Employment Type: Full-time
• Opening Date: Nov 24 2025
• Specialization: Pediatrics, Research Foundation
• Position: Administrative Staff Assistant II, E02
• Salary: $87,500
• Other: N/A

Do you have a passion for working within BIPOC and LGBTQ+ Communities?

Upstate Pediatrics is in search of a Program Case Manager who will be an important member of the Patient Services Team.

Job Summary:

As part of the Patient Service Team the Program Case Manager will work closely with the Medical Team to provide excellent patient-centered care to address social determinants of health which affect health, functioning and quality of life outcomes, working with patients enrolled in the program reduce health inequities by increasing access and acceptability of HIV primary care, sexual health, behavioral health and supportive services.

The primary responsibility of this position is to provide supportive services to patients enrolled in the Center for Young Adults NYS Department of Health AIDS Institute Grant-Based Program. The Program Case Manager will work with patients enrolled in the program to provide resources and referrals to address health disparities and inequities, as well as assists with case finding, and supports outreach and program promotion.

Key Responsibilities:

• Complete social determinants of health assessments, and risk assessments with all enrolled patients and document an individualized plan with patients to address identified issues and provide follow-up assistance in reaching goals.
• Work as part an interdisciplinary team to provide LGBTQ affirming, culturally appropriate case management services to adolescents and adults.
• Participate in all required and approved trainings.
• Facilitate appropriate and culturally relevant referrals to community-based programs. Track and follow up on referrals.
• Participate in team meetings as required (morning clinic huddle, staff meeting, case conferences and QI).

Minimum Qualifications:

Bachelors Degree in Human Services, Social Work, Psychology, Sociology or health care related field with 1- 2 years of related experience, Or Associates Degree in related field with 3 years of related field experience, Or equivalent combination of education and experience required.

Excellent organizational skills, outstanding communication skills required.

Preferred Qualifications:

Previous case management experience.

Previous knowledge of HIV prevention and health care.

Experience working with BIPOC and LGBTQ+ communities.

Work Days:

Monday - Friday, 8:00 am - 4:30 pm

Message to Applicants:

Salary Range: $42,000 - $48,000, DOE

Why Join Research Foundation.pdf

Recruitment Office: Human Resources