RAP Specialist Case Manager

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

Bedford-Stuyvesant Family Health Center in Brooklyn seeks a RAP Specialist Case Manager to support HIV/AIDS care, treatment adherence and community outreach. The role focuses on engaging uninsured and under‑in care populations, coordinating medical and behavioral health services, and using AIRS data to track progress.

Fluency in Spanish preferred and fieldwork is ~75% of the time. The position is grant-funded and requires travel across New York City by mass transit.

Qualifications

• Bachelor’s degree or equivalent experience in public health, public administration, social work or a related field.
• Two (2) years relevant work experience preferred.

Responsibilities

• Coordinate HIV/AIDS medical treatment and assess patient needs.
• Enter and manage client data in AIRS and provide reports.
• Develop service plans addressing medical, psychosocial, and behavioral health needs.
• Arrange referrals for housing, food, employment, and transportation.
• Engage Community outreach to recruit eligible participants and reduce gaps in care.

Skills

HIPAA knowledge

Outreach experience

Care coordination

Education

Bachelor’s degree or equivalent in public health/public administration/social work

Tools

AIRS data entry

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a patient-centered, team based multi-specialty practice in central Brooklyn. BSFHC has been providing affordable, comprehensive, outpatient medical and dental services in an outpatient setting for over 40 years. As a Federally Qualified Health Center (FQHC), BSFHC serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

The RAP Specialist Case Manager supports activities to promote and improve the health for people at risk of HIV/AIDS in addition to people with HIV in the wider community. Case Managers will work on a project-specific basis to reach and engage the uninsured or out-of-care, especially immigrants and other hard-to-reach populations, as well as those in need of access to PrEP, HIV care, behavioral health, chronic disease management and referrals for services in the community. It is critical that Case Managers have the required level of skills and expertise to work independently to develop effective strategies for adherence counseling, support the management of high viral loads and improve retention rates among patients.

Grant-funded : Contingent upon continuation of grant funding from year to year. Required fieldwork about 75% of the time and take mass transit to travel throughout New York City.

Duties and Responsibilities include but not limited to:

Care Coordination & Responsibilities:

• Provide coordination and monitoring of HIV/AIDS medical treatment.
• Conduct patient intakes, assessments, reassessment, and development of service plans activities.
• Develop and monitor individualized patient care plans addressing medical, psychosocial, and behavioral health needs.
• Coordinate referrals and follow-up for supportive services such as housing, food assistance, employment, and transportation.
• Maintain ongoing client contact to assess progress, barriers, and promote self-sufficiency.

Treatment Adherence & Health Education

• Conducts treatment adherence work with patients and follows up with patients’ appointments to include making appointments for patients.
• Educate clients on HIV treatment adherence, viral suppression, and prevention strategies including PrEP and PEP.
• Empower clients to take an active role in their health and treatment decisions.
• Collaborate with healthcare providers to address adherence challenges and identify appropriate interventions.

Intake, Assessment & Documentation

• Experience entering clients’ data into AIRS System.
• Support the eHIVQUAL data entry attends meeting and/or participates in Webinar when required Provides weekly report of encounters to Data Manager.
• Complete all assessments, service planning and participate in case conferences with both internal and external stakeholders.
• Monitor clients in both Tier 1 and 2 of the RAP Program and work with Peer Navigators to empower clients lost to care.
• Timely update of AIRS with relevant data including indicator ticklers.
• Complete the palliative care screens for patients and other EMR/AIRS ticklers as needed.
• Contribute and participate in case huddles, and case conferences, with appropriate level of documentation.
• Follow through implementing project-specific activities such as enrolling patients in the DRISP HIV Undetectable Program.

Additional Tasks

• Work to organize the CAB meetings in collaboration with CAB president and other members designated by the CAB.
• Contribute to QI activities and QI meetings to ensure the highest level of patient engagement and viral suppression rates.
• Work with supervisor on any other duties that may be assigned.

Outreach activities responsibilities:

• Market the services of the Center to patients and families with the intention to reaching people who are not engaged in care.
• Outreach-based marketing strategies and implementation plans to help the agency engage community residents in Bed-Stuy and Bushwick
• Assist in developing strategies for reaching local populations who are most-at-risk for contracting HIV/AIDS,
• Conduct HIV prevention-based presentations in the community as needed.

Service Delivery Site:

Provide services to any designated service delivery site.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree or equivalent experience in public health, public administration, social work or a related field
• Two (2) years relevant work experience preferred.

Other Related Skills/Experience and requirements:

• Knowledge of HIPPA rules in maintaining and ensuring patients/clients health information confidential
• Experience conducting outreach to recruit eligible participants
• Ability to work in a fast-paced, high-energy environment
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization.
• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community
• Ensure that all patients receive personalized prompt attention and are treated with receptiveness, dignity and respect

Bi-lingual Spanish Speaking Candidates Preferred

Salary Range: $ 60,000 and based on experience

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER