Program Case Coordinator (Bilingual in Spanish)

Sevita; West Springfield (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay: $23–$24/hour

Full benefits package

Consistent day shift

Mon–Fri work week

Medical, dental, and vision

401(k) with company match

PTO from day one

Paid holidays

Employee referral bonuses

Employee discount program

Supportive team environment

Job summary

Sevita’s MentOR Adult Day Health program seeks a Program Services Case Coordinator to support elders with complex medical or rehabilitative needs, coordinating services and ensuring continuity of care across teams and providers.

We offer a consistent Monday–Friday day shift with competitive pay and full benefits, including medical, dental, vision, 401(k), PTO from day one, and holidays for full-time staff, in a supportive environment that values participant-centered care.

Qualifications

• Bachelor’s Degree in a social services–related field is required.
• Two years of experience providing direct or indirect support services in a medical and/or rehabilitation setting is preferred.
• Experience working with individuals with disabilities preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Bilingual in English and Spanish required.

Responsibilities

• Coordinate and oversee individualized participant programs to support clinical, social, and community-integration needs.
• Assist participants and families in understanding program goals, services, and processes.
• Serve as a primary point of contact for families, providing communication, resources, and support.
• Review evaluations, progress notes, and discharge documentation to ensure accuracy and coordinated care goals.
• Maintain complete and accurate participant records and documentation.
• Support discharge planning and follow-up coordination.
• Coordinate internal medical appointments and track required annual medical documentation.
• Communicate with healthcare providers, community resources, and external partners to promote continuity of care.
• Assist with training new staff involved in participant medical coordination, as needed.

Skills

Bilingual in English and Spanish

Education

Bachelor’s Degree in social services–related field

Job description

MENTOR Adult Day Health, a member of the Sevita family, provides day programs for elders with complex medical or rehabilitative needs. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve.

Program Case Coordinator – Q1 Adult Day Health Center

Spanish-English bilingual candidates are required for this role.

As the Program Services Case Coordinator you will play an essential role in supporting Adult Day Health participants by coordinating services, maintaining accurate documentation, assisting with admissions, and ensuring continuity of care across internal teams and community providers. This position offers the opportunity to make a meaningful impact while helping participants achieve their clinical, social, and community goals.

Why Join Our Team?

• Competitive Pay: $23–24/hour + Full Benefits Package
• Consistent Day Shift Schedule
• Monday–Friday Work Week (no weekends)
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• PTO beginning on your first day
• Paid holidays for full-time employees
• Employee referral bonuses
• Employee discount program with access to 30,000+ discounts
• Supportive and collaborative team environment

Key Responsibilities

• Coordinate and oversee individualized participant programs to support clinical, social, and community-integration needs
• Assist participants and families in understanding program goals, services, and processes
• Serve as a primary point of contact for families, providing communication, resources, and support
• Review evaluations, progress notes, and discharge documentation to ensure accuracy and coordinated care goals
• Maintain complete and accurate participant records and documentation
• Support discharge planning and follow-up coordination
• Coordinate internal medical appointments and track required annual medical documentation
• Communicate with healthcare providers, community resources, and external partners to promote continuity of care
• Assist with training new staff involved in participant medical coordination, as needed

Qualifications

• Bachelor’s Degree in a social services–related field required
• Two years of experience providing direct or indirect support services in a medical and/or rehabilitation setting - preferred not required
• Experience working with individuals with disabilities preferred
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Compassionate, reliable, and responsible approach to supporting participants
• Commitment to the organization’s mission and values
• Bilingual in English and Spanish required

Join our team and help support participants, families, and communities through meaningful, person-centered care.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law