Bilingual Program Case Coordinator - Spanish/English

Sevita; West Springfield (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay: $23–$24/hour

Full benefits package

Consistent day shift

Mon–Fri work week

Medical, dental, and vision

401(k) with company match

PTO from day one

Paid holidays

Employee referral bonuses

Employee discount program

Supportive team environment

Job summary

Sevita’s MentOR Adult Day Health program seeks a Program Services Case Coordinator to support elders with complex medical or rehabilitative needs, coordinating services and ensuring continuity of care across teams and providers.

We offer a consistent Monday–Friday day shift with competitive pay and full benefits, including medical, dental, vision, 401(k), PTO from day one, and holidays for full-time staff, in a supportive environment that values participant-centered care.

Qualifications

• Bachelor’s Degree in a social services–related field is required.
• Two years of experience providing direct or indirect support services in a medical and/or rehabilitation setting is preferred.
• Experience working with individuals with disabilities preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Bilingual in English and Spanish required.

Responsibilities

• Coordinate and oversee individualized participant programs to support clinical, social, and community-integration needs.
• Assist participants and families in understanding program goals, services, and processes.
• Serve as a primary point of contact for families, providing communication, resources, and support.
• Review evaluations, progress notes, and discharge documentation to ensure accuracy and coordinated care goals.
• Maintain complete and accurate participant records and documentation.
• Support discharge planning and follow-up coordination.
• Coordinate internal medical appointments and track required annual medical documentation.
• Communicate with healthcare providers, community resources, and external partners to promote continuity of care.
• Assist with training new staff involved in participant medical coordination, as needed.

Skills

Bilingual in English and Spanish

Education

Bachelor’s Degree in social services–related field

Job description

Sevita’s MentOR Adult Day Health program seeks a Program Services Case Coordinator to support elders with complex medical or rehabilitative needs, coordinating services and ensuring continuity of care across teams and providers.

We offer a consistent Monday–Friday day shift with competitive pay and full benefits, including medical, dental, vision, 401(k), PTO from day one, and holidays for full-time staff, in a supportive environment that values participant-centered care.