Program Associate, Domestic Violence/ Rapid Re-housing

All-Chicago-Making-Homelessness-History; Chicago (IL); Hybrid; USD 37,000 - 52,000; Full time

Job summary

All Chicago is seeking a DV/RRH Program Associate to support rapid re-housing partnerships, serving as a primary contact for program guidelines, policies, and procedures. You will assist the Program Manager with annual monitoring, trainings, and partner meetings while ensuring compliance with DFSS regulations.

The role requires experience in social services or related fields, familiarity with housing subsidies, strong communication skills, and the ability to collaborate with partner agencies

Qualifications

• Background in social work, homeless services, or related field.
• Experience with Gender-Based Violence population.
• Familiarity with Chicago social services and resources.
• Understanding of housing subsidies (Rapid Rehousing, vouchers) and prioritizing survivors of GBV.
• Effective written and verbal communication skills.
• Strong administrative and data management skills.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint, Teams), Salesforce, AvidXchange.

Responsibilities

• Review, approve, and process check requests and utility submissions per DFSS guidelines monthly.
• Review and approve Client Assistance requests for RRH program participants.
• Prepare and facilitate quarterly partner meetings and monthly case manager meetings and trainings.
• Assist with internal and external audits.
• Serve as liaison for partner agencies with Chicago Rents, Rapid Rehousing team, landlords, and community orgs.
• Identify and support agencies for RRH pilot projects.
• Familiarity with renter protections such as Just Housing Amendment and LH/ Tenant Ordinance.
• Create and maintain workflows and guidance reflecting federal, state, and local mandates for case managers.
• Complete 40-hour Domestic Violence training every two years to remain DFSS compliant.
• Respond to calls from homeless and at-risk community members seeking resources.
• Provide back-up support for other Program Team activities (AMEs, in-person facilitation).
• Collaborate with other Program Associates on workflows and documentation updates.
• Support All Chicago staff as necessary.

Job description

REPORTS TO:

Program Manager, DV/ Rapid Re-housing

STATUS:

Non-exempt, hourly

LOCATION:

Chicago, Illinois (Hybrid schedule)

Salary Range:

$36,687 - $52,059 (commensurate with experience)

ABOUT ALL CHICAGO:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of homes. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago's mission to end and prevent homelessness is rooted in 4 pillars- emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

All Chicago has expanded its programming to focus on serving people fleeing domestic violence (DV), including those fleeing human trafficking, sexual assault, and other unsafe situations. HUD awarded All Chicago 4.1 million of DV Bonus funding to serve the DV population. All Chicago is the grant recipient. All Chicago works to select, train, and support DV providers in the Chicago area to provide services to individuals fleeing GBV that lack financial resources and have no subsequent resident.

All Chicago brings a sense of collaboration to our work and actively seeks solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

Primarily, the DV/RRH Program Associate will be responsible for supporting the DV Rapid Re-Housing partnerships through being the main point of contact for any questions or concerns that may arise regarding programmatic guidelines, policies and procedures. The Program Associate will also provide support to the Program Manager during annual and cyclical activities, such as annual monitoring site visits, Refresher and Orientation training for and monthly Rapid Re-Housing Partner Meetings.

Desired Core Competencies:

• Flexibility and Adaptability: Demonstrated willingness to adapt to changing situations and work in diverse settings.
• Communication: Communicates clearly and collaboratively through written and verbal methods.
• Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
• Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.

Specific Responsibilities:

• Responsible for reviewing, approving, and processing check requests as well as utility submissions and reviewing any supporting documentation as set forth by the Department of Family and Supportive Services (DFSS) on a monthly basis.
• Responsible for reviewing and approving Client Assistance requests to provide immediate assistance to participants in the RRH program.
• Assist with preparing and facilitating Quarterly partner meetings, monthly case manager meetings, support hour, and other trainings as need arises.
• Assist with preparation for and execution of internal and external audits.
• Act as a liaison for partner agencies with Chicago Rents, the Rapid Rehousing team, landlords throughout the city of Chicago and community organizations.
• Will help identify and support agencies for various pilot projects that the RRH team initiates.
• Have familiarity with renter protections including but not limited to the Just Housing Amendment and the Residential Landlord and Tenant Ordinance.
• Assist with creating and maintaining workflows and guidance documentation to reflect the most accurate information from federal, state and local mandates for case managers.
• Complete 40-hour Domestic Violence training once every two years to remain in compliance with DFSS regulations.
• Respond to calls from homeless and at-risk community members seeking resources and assistance.
• Provide back-up support for other Program Team activities including but not limited to attending Accelerated Moving Events (AME’s) and in-person facilitation.
• Collaborate with other Program Associates in creating, formatting and implementing workflows and documentation updates.
• Support All Chicago staff, as necessary

Requirements

• A background in social work, homeless services, supportive housing, direct service or equivalent experience is highly preferred.
• Experience working with the Gender-Based Violence population.
• A familiarity of social services and resources available across the city of Chicago.
• Understanding of housing subsidies (including but not limited to Rapid Rehousing, Permanent Supportive Housing, voucher programs) and/or experience with priority populations such as survivors of gender-based violence and youth highly desirable.
• Effective writing and verbal communications skills.
• Strong administrative and data management skills.
• Skilled in office-based applications including but not limited to: MS Office (Word, Excel, Outlook, PowerPoint, Teams), Salesforce, AvidXchange.

Compensation:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.