Program Associate

International Exchange of North America (IENA); United States; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Remote work flexibility

Health, dental, and vision benefits

PTO

401(k) plan

Job summary

International Exchange of North America (IENA) is seeking a Program Associate to support the daily operations of our BridgeUSA cultural exchange programs—Camp, Summer Work Travel, Intern, and Trainee. This entry-level, full-time role is perfect for someone eager to learn, grow, and make a difference through meaningful global exchange.

Be a detail-oriented problem solver who enjoys working with people and helping clients and teammates succeed while contributing to program quality and service

Qualifications

• Entry-level position with focus on learning across programs.
• Demonstrates attention to detail and ability to follow processes.
• Customer-service oriented with the ability to support diverse participants.

Responsibilities

• Serve as go-to contact for participants and employers.
• Assist with applications, documents, and pre-departure activities.
• Support data entry, recordkeeping, and compliance tracking.
• Help coordinate events and hiring fairs.
• Provide cross-program administrative assistance.

Skills

Quick learner

Detail-oriented

Team player

Strong communication

Problem-solving

Job description

Program Associate – Cultural Exchange Programs

Are you passionate about connecting people across cultures and creating life-changing experiences for students from around the world? Do you thrive in fast-paced environments, love problem-solving, and have a “get it done” attitude? If so, IENA is looking for you!

We’reseeking a Program Associate to join our team and support the daily operations of ourBridgeUSAcultural exchange programs—Camp, Summer Work Travel, Intern, and Trainee. This entry-level, full-time role is perfect for someone eager to learn, grow, and make a difference through meaningful global exchange. This is a role for a detail-oriented problem solver who enjoys working with people and finds satisfaction in helping clients and teammates succeed.

Why Join Us?

• Be part of a mission-driven organization that fosters cultural understanding and global friendships.
• Gain cross-functional experience across multiple exchange programs.
• Join a collaborative, supportive team where your ideas and initiative are valued.
• Work remotely while helping shape unforgettable experiences for participants worldwide.

WhatYou’llDo

In this role,you’llbe the go-to person for participants, employers, and recruiters, ensuring every interaction reflects IENA’shigh standardsof service and program quality.

Customer Service & Support

• Be the first point of contact for participants and stakeholders, answering calls and emails with professionalism and care.
• Provide guidance, answer FAQs, and escalate complex issues as needed.
• Support pre-departure orientations and in-country events.

Program Operations

• Review&verify applications and documents (passports, references, housing, etc.).
• Assistwith employer vetting and participant interviews.
• Manage data entry, recordkeeping, and compliance tracking.
• Supportlogisticsfor hiring fairs, orientations, and other IENA events.
• Contribute to survey follow-ups, arrival validations, and incident tracking.

Team & Organizational Support

• Offer cross-program administrativeassistanceas needed.
• Participatein IENA’s 24-hour emergency line rotation (shared responsibility).
• Represent IENA at industry meetings and conferences as assigned.

WhatWe’reLooking For

We want someone who brings energy, curiosity, and commitment to the role. The ideal candidate is:

• A quick learner with strong critical thinking skills.
• Detail-oriented with a love for problem-solving and supporting clients.
• A team player who collaborates well with others.
• A doer with a positive, roll-up-your-sleevesattitude.
• Highly organized with sharp attention to detail.
• Comfortable communicating with diverse audiences.
• Applicants mustresidein theUS and be US citizens

Experience in cultural exchange, travel, or program administration is a plus—but notrequired.We’llteach you the rest if you bringthe passionand drive.

• Competitive salaryrange is $45k-$50K USD (annually)
• Employer PaidHealth, dental, and vision benefits
• PTO and 401(k) plan
• Remote work flexibility
• A chance to be part of something bigger: helping young people discover the world

Remote U.S. position. Applicants must be U.S. citizens and reside in an eligible state. Not available in CA, CO, WA, OR, or MA.