Program Associate

Convergint Technologies, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays

Paid Time Off 13+ days

Medical, Dental & Vision Plan

401K Matching

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Community and CSR programs

Job summary

Convergint Technologies, LLC is seeking a proactive Program Associate to support setup, coordination, and ongoing management of programs for our global accounts. You will facilitate communication between internal teams and external stakeholders to drive customer satisfaction and operational efficiency.

The role emphasizes standard processes, documentation, and relationship building across locations. A background in program coordination and strong Office skills will help you succeed in a dynamic,

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2–4 years of program/project coordination experience.
• Strong communication and organizational skills required.
• Ability to analyze data and report findings to stakeholders."
• Experience coordinating across multiple locations and teams.

Responsibilities

• Act as a coordination point for operational activities and ensure proactive communication with stakeholders.
• Support customer-focused programs by maintaining standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes and tools to ensure consistency across locations.
• Maintain and update program playbooks documenting workflows and customer requirements.
• Ensure compliance with customer standards, regulations, and best practices.
• Coordinate logistics of customer engagements for smooth service delivery.
• Monitor program metrics and prepare reports for reviews.
• Assist in resolving operational challenges and escalate as needed.
• Collaborate with teams to identify improvement opportunities and implement solutions.
• Support new services or geographic capabilities to meet customer needs.

Skills

Excellent organizational skills

Strong written and verbalcommunication

Problem-solving

Team-oriented

Data analysis and reporting

Financial awareness

Basic program/project management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Smartsheet (preferred)

Job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint's global/enterprise accounts. You will assist in organizing activities, maintaining operational consistency, and facilitating communication between internal teams and external stakeholders. Your contributions will help ensure customer satisfaction, operational efficiency, and program success.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are detail-oriented, organized, and proactive in your approach. You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives.

What You'll Do With "Our Training and Your Experience"

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to better understand their goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services.
• Monitor program metrics and compile reports for internal and customer-facing reviews.
• Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction.
• Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery.
• Support the introduction of new services or geographic capabilities to meet customer needs.

What You'll Need

• Excellent organizational and time management skills.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Basic understanding of program/project management principles.
• Strong written and verbal communication skills for interacting with various levels of an organization.
• Ability to compile, analyze, and report data effectively.
• Team-oriented mindset with the ability to work collaboratively across departments.
• Fundamental financial awareness related to program budgets and costs.
• Problem-solving skills and ability to manage competing priorities.

Preferred Experience

• Experience with Smartsheet or other workflow management tools.
• Familiarity with network and low-voltage building systems.
• Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: Bachelor's degree in a related field or equivalent experience preferred.
• Minimum Experience: 2-4 years of program/project coordination.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.