Program Manager 1

Convergint Technologies, LLC; United States; Remote; USD 93,000 - 113,000; Full time

Benefits offered by this job

Holiday pay & PTO

Medical/Dental/Vision coverage

401K Matching

Job summary

Convergint Technologies, LLC is seeking a full-time Program Manager to set up and manage programs for one or more enterprise accounts. You will coordinate internal and external communications, drive operational excellence, and lead Convergint teams and partners to deliver results for large, complex clients.

You will build relationships with stakeholders, deploy standard processes, and ensure alignment with customer standards and industry practices while growing account value and satisfaction.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5+ years of operations or project management experience.
• PMI certification desirable; licenses required in some regions.

Responsibilities

• Act as single point of coordination on assigned accounts and provide proactive communications.
• Build strong relationships with key stakeholders and translate partner needs back to Convergint teams.
• Deploy standard processes to drive internal efficiencies across locations and regions.
• Document and maintain playbooks for customer engagements.
• Ensure adherence to customer standards, industry best practices, and regulations.
• Manage and coordinate operational aspects of enterprise engagements for specific accounts.

Skills

Program management

Communication

Microsoft Office

Smartsheet

Financial acumen

Contract negotiation

Team leadership

Strategic thinking

Education

Bachelor's degree in Engineering or related field

Tools

MS Office Suite

Smartsheet

Job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinkingProgram Managerto joinour amazingculture.In this role, you willbe responsible for setting up and managing programs for one or more of Convergint's global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its' partners, ensuring customer satisfaction, financial performance, and account growth.As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embracesequal opportunityand allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are

With 20-yearsprovengrowthand exceptionalperformance,ourmissionisto be our customer's best service provider. Werealize the importance of diversity in achieving that goal.Our company was built upon a solid foundation of 10 Values and Beliefs which drive ourunmatchedculture, making usthe#1global, serviced-based systems integratorin the industry.We take great pride in protecting the livesand assets of ourcustomersand their communitieswiththesolutionswe provide.

Whatyou'lldowith\"Our Training and Your Experience\"

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client's business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of thecustomer with regional/national/global teams and partners, so Convergint can be \"our customer's best service provider\".
• Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer's needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client's technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Fundamental financialcompetencies.
• Conflict management competence with the ability to resolve differences.
• Experience with contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real andintellectual.
• Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: Bachelor's degree in Engineering or related field, trade school or equivalent experience
• Minimum Experience: 5 years of operations or project management experience required
• Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver's license.
• Preferred Experience: Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
• Previous leadership experience is desired

Salary Range: $92,900-113,000/annual

This position is expected to close by 11/18/2026

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

#LI-Remote

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.