Program Associate

Resource-Innovations; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Vacation plan

Paid holidays

401(k) with employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in Chicago, IL is seeking a Program Associate to provide administrative support for multiple residential energy efficiency programs. You will help assess eligibility, track milestones, and process program data while coordinating with participants, contractors, and staff.

This role emphasizes teamwork, meticulous data management, and clear communications across departments to ensure timely reporting and successful program outcomes.

Qualifications

• BS or BA or 2+ years of relevant work experience in customer service or admin roles.
• Proficient in Microsoft Word, Excel, OneNote and Teams; Salesforce or other CRM.
• Excellent verbal and written communication; highly organized and detail oriented.

Responsibilities

• Respond to program participant and contractor inquiries professionally and timely.
• Prepare weekly and monthly reports for internal and external purposes.
• Coordinate outreach to program customers, contractors, and community organizations.
• Manage data and track project milestones using program systems.
• Support cross-functional teams and attend team meetings.
• Ensure data integrity and compliance with RI systems and documentation.

Skills

Microsoft Word

Microsoft Excel

OneNote

Teams

Salesforce

CRM systems

Education

BS/BA degree

2+ years experience

Job description

Resource Innovations is seeking a Program Associateto join our growing team in Chicago, IL. As a Program Associate with Resource Innovations, you will provide vital administrative support for several residential energy efficiency programs across the Midwest. You will perform a range of tasks to support the programs in achieving energy savings goals using program systems and procedures to assess project eligibility, track and report project milestones, and process project data. The Program Associate will also support new initiatives, lead customer and contractor communications when needed, and assist with budget tracking, invoicing, and other internal projects as needed.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Accurately responds to requests and inquiries from program participants, contractors, and clients in a professional and timely manner, ensuring high levels of customer and client service.
• Prepares weekly and monthly reports for internal and external purposes, ensuring compliance with terms of contract, relevance of content, and professional presentation.
• Support outreach efforts to program customers, contractors, and community-based organizations as needed.
• Coordinates with internal support and cross functional teams including Operations, Planning, Finance, IT, Engineering, and Marketing.
• Participates in team meetings to provide updates and address action items.
• Manages data and uses database system(s) to track project details, milestones, and deliverables.
• Ensures adherence to internal and system protocols using RI systems, documents, and tools.
• Complies and reviews project documentation, ensuring data integrity and quality control of systems and processes.
• Assists program teams in collecting missing data.
• Identifies and escalates issues as appropriate and recommends strategies to address issues.
• Other duties as assigned.

• Must be located in the Northern, IL area or willing to relocate within 30 days of acceptance
• BS or BA or 2+ years of relevant work experience in customer service, energy efficiency or administrative support roles
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Experience with various Microsoft programs (Word, Excel, OneNote and Teams) and Salesforce or other CRM systems
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Preferred skills, education and experience
• Excellent verbal and written communications skills with clients, the public, and all levels of internal employees
• Exceptional attention to detail, time management, and organizational skills
• Self-motivation and exceptional follow-through skills are a must
• Ability to work independently as well as collaboratively within a team environment.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $65,000-$80,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.