Program Assistant- Scranton

MATERNAL AND FAMILY HEALTH SERVICES INC; Scranton (Lackawanna County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits

Generous paid time off

401k matching

Family-friendly culture

Job summary

MATERNAL AND FAMILY HEALTH SERVICES INC. in Scranton is seeking a full-time Program Assistant at the WIC location to support eligibility screenings and nutrition education for women, children, and families.

The role emphasizes data collection, client intake, and referrals, with a focus on delivering high-quality services and adherence to program policies in a supportive, diverse workplace. MFHS offers excellent benefits, generous PTO, and a collaborative, family-friendly culture.

Qualifications

• Associates Degree preferred but not required.
• High School Diploma or GED required.
• 1-3 years’ experience preferred.
• Bilingual English/Spanish required.
• Ability to lift 25 lbs and perform basic measurements.

Responsibilities

• Explain program purpose and what to expect at the appointment.
• Verify identification, residency, and income eligibility.
• Perform and record hematological and anthropometric measurements.
• Provide nutrition and breastfeeding contacts according to policy.
• Explain food instruments and E-WIC card usage.
• Provide referrals and participate in training updates.

Skills

Bilingual (English/Spanish)

Customer service experience

Communication skills

Education

Associate degree

High School Diploma or GED

Job description

• Location 820 South Washington Avenue,Scranton, PA, 18505,United States

Maternal and Family Health Services’ programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full-time Program Assistant for our Scranton WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the “WIC Rules” and “Participant’s Rights and Responsibilities”.
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• Associates Degree preferred by not required
• High School Diploma or G.E.D. required.
• 1-3 years’ experience preferred
• Bilingual (English/Spanish) required
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

Summary

MFHS offers employees:

• Excellent employee and family medical, dental, and vision Insurance
• Generous paid time off
• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!
• 4 personal days
• 100% 401k Company Match (up to 6% of compensation)
• MFHS Paid Life and Disability Insurance
• Employee Assistance Programs
• Family friendly schedules – no holidays, evenings, or weekends
• Paid training & development
• Flexible leave options
• Wonderfully collaborative and supportive culture

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply