Program Assistant PT - Fitness Programs (Parks)

City of Arlington; United States; On-site; USD 31,000 - 39,000; Part time

Job summary

The City of Arlington is seeking a Part-Time Program Assistant to provide administrative and customer service support for recreation services and facilities. You will help deliver programs, events, concessions, and other activities while ensuring a safe, organized, and positive experience for participants and visitors.

Responsibilities include assisting with registrations, POS, marketing content, photos/videos, and on-site event operations.

Qualifications

• Clear, professional communication with participants, staff and the public.
• Strong ability to organize documents, records, and schedules.
• Ability to work independently and in a fast-paced team setting.
• Support for on-site classes and events and basic computer tasks (registration software, MS Office).
• Assist with social media content capture and distribution.
• Familiarity with office practices and procedures.

Responsibilities

• Assist with setup and administration of programs, activities, events, and services.
• Maintain accurate records, registrations, attendance, inventories, and sales.
• Assist with scheduling programs, leagues, and events; support staff assignments.

Skills

Communication

Organization

Customer service

Data entry

Office software

Social media content

Attention to detail

Teamwork

Education

High school diploma or GED

Texas Class C Driver’s License

Two years’ experience in customer service/recreation/sports programming

Job description

DEPARTMENT Parks Recreation & Culture SALARY $22.50 - $28.13

JOB SUMMARY

Under general supervision, the Program Assistant (Part-Time) provides administrative, clerical, customer service, and operational support for recreation services and facilities. This position assists with the delivery of programs, events, concessions, and other assigned activities while helping ensure efficient operations and a safe, organized, and positive experience for participants and visitors.

ESSENTIAL JOB FUNCTIONS

• Assist with the setup and administration of programs, activities, concessions, events, and services using registration, point-of-sale, or other department software.
• Maintain accurate records, registrations, attendance, inventories, sales, and other operational documentation.
• Assist with scheduling programs, leagues, activities, events, facility use, and staff assignments as needed.
• Organize and maintain forms, waivers, reports, program materials, and operational supplies.
• Provide excellent customer service by responding to participant, patron, and customer questions, concerns, and requests.
• Assist with creating and organizing marketing content for social media, digital communications, printed materials, and promotional campaigns.
• Capture photographs and videos to promote department programs, events, services, and facilities.
• Support the promotion of department offerings through flyers, digital content, in-house marketing, and community outreach.
• Assist with participant, customer, and vendor check-in, registration, admissions, sales, and event operations.
• Provide operational support during programs, leagues, concessions, tournaments, rentals, and special events.
• Assist staff, instructors, officials, volunteers, vendors, and contractors with operational and programmatic needs.
• Support league and event operations, including scheduling assistance, participant communication, game‑day logistics, and basic coordination.
• Assist with concession operations, including point‑of‑sale transactions, inventory organization, product stocking, customer service, and maintaining a clean, safe service area.
• Help monitor activities, facilities, and participant engagement to promote a safe, welcoming, and positive environment.

OTHER JOB FUNCTIONS

• Assist with the setup, operation, monitoring, and breakdown of classes, programs, activities, concessions, rentals, tournaments, and special events.
• Support departmental initiatives, community outreach, special projects, and cross‑functional operations to enhance the delivery of recreation services.

MINIMUM QUALIFICATIONS

• Skill in communicating clearly and professionally with participants, staff, and the public.
• Skill in organizing documents, maintaining records, and managing schedules.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to manage routine program needs and provide on‑site support for classes and events.
• Ability to perform basic computer tasks including existing registration software data entry, PC software (including current Microsoft Office Suite applications), email communication, and document organization.
• Ability to assist with social media content capture and distribution.
• Knowledge of office and administrative practices and procedures.
• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
• Skill with organization and attention to detail.
• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.
• Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
• Ability to prioritize deadlines and tasks.
• Ability to learn new systems and procedures quickly.
• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
• Knowledge of fitness instruction techniques and safe exercise practices.
• Skill in leading multi‑level fitness groups in a structured environment.
• Knowledge of group exercise principles and fitness program delivery.
• Knowledge of sports rules, general programming, and first aid.
• Ability to lift, carry, push, or pull 50 pounds.

QUALIFYING EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent.
• Minimum age of eighteen (18) years.
• Minimum of two (2) years’ experience in customer service, fitness, recreation, or sports programming.
• Must possess a valid Texas Class C Driver’s License.

EMPLOYMENT SCREENINGS REQUIRED

• Criminal background check
• Drug/alcohol testing
• Motor Vehicle Review (MVR)

Equal Opportunity Statement

City of Arlington is an Equal Opportunity Employer. The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City! The City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail]. If you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.