Program Assistant - Ontario

Children's Home; City of Geneva (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Student Loan Reimbursement

Tuition Reimbursement

Employee Assistance Program

Employee Discounts at Community Center

Professional Development

Job summary

Children's Home is seeking a Program Assistant for the Youth ACT program in an on-site capacity. You will support a team aimed at helping youth aged 10-21 avoid hospitalizations and out-of-home placements, performing essential administrative duties and coordination tasks.

The role requires a High School Diploma (Associates preferred) and at least 1 year of administrative experience, with valid driver's license.

Qualifications

• Proven experience providing administrative support in a fast-paced setting.
• Experience maintaining logs and case records in an EHR system.
• Strong communication with participants, families, and team members.

Responsibilities

• Maintain accurate logs and case records in the agency EHR.
• Serve as frontline representative for Youth ACT participants, families, and supports.
• Support team with care and case coordination.
• Attend daily team meetings and take notes for the team.
• Attend specialized Youth ACT model training.
• Take initiative and work independently.
• Assist with scheduling, calendar syncing, and errands.
• Perform reception and other office duties as needed.
• Ensure services align with Youth ACT model through quality callbacks.

Skills

Administrative support

Communication

Documentation

Team coordination

Education

High School Diploma

Associates Degree

Tools

EHR system

Job description

Serving with Compassion, Creativity, and Consistency.

$19-21 an hour
On-Site, in office position

Position Summary: Make a difference in the life of a young person as a Program Assistant in the Youth ACT (Assertive Community Treatment) program. Work directly with a team that helps children ages 10-21 avoid hospitalizations and out-of-home placements. The team will work to provide skills and support to meet the needs of youth and families to overcome challenges. The program assistant serves as a non-clinical staff that uses a range of administrative assistant skills to keep the team organized and focused on providing high-quality care.

Responsibilities:

• Maintaining accurate and up to date logs and case records in the agency Electronic Health Record (EHR)
• Serve as a frontline representative for Youth ACT participants, families, and supports, via phone, email, and in person communication
• Support team with care/case coordination
• Remain engaged and informed by attending daily team meetings and take notes of the meeting for the team
• Attend specialized training in the Youth ACT model
• Take initiative, work independently
• Support the team in needed tasks which could include, placing calls, scheduling appointments, syncing calendars, running errands, etc...
• Performing reception and other office duties that are needed
• Completing quality call backs to ensure services provided are consistent with Youth ACT model

Requirements

Education:

• High School Diploma required
• Associates Degree in related field preferred

Experience:

• 1 year of administrative assistant service
• Driver's License and ability to maintain insurability throughout employment required

Benefits

Benefits available to all staff:

• Student Loan and Tuition Reimbursement
• Employee Assistance Program
• Employee Discounts at the Southern Tier Community Center
• Opportunities for Professional Development

Full Time Benefits:

• Agency-Paid CEUs, License Prep Course, and License Exam
• 403(b) with 6% employer contribution
• PTO plus 9 paid holidays
• Childcare Reimbursement
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
• Life Insurance

Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.