Program Assistant - HBCI - Broome

Children's Home; City of Binghamton (NY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Student Loan Reimbursement

Employee Assistance Program

Professional Development

Health, Dental, and Vision Insurance

PTO and Holidays

Job summary

Children's Home in New York offers a hybrid Program Assistant role supporting Home-Based Crisis Intervention programs. You will manage logs, enter data into EHR/OMH databases, and assist with records across multiple programs while coordinating day‑to‑day administrative tasks.

The position requires strong organizational and communication skills, confidentiality, and the ability to work independently with some in-office presence as needed.

Qualifications

• High School Diploma / GED required; associate or bachelor's preferred.
• 1 year of office or administrative experience in healthcare or human services is strongly preferred.
• Experience with EHR and OMH-required databases is preferred.
• Knowledge of OMH, OCFS, and/or mental health terminology preferred.
• Strong organizational, communication, and record-keeping skills required.
• Ability to work independently, take initiative, and maintain confidentiality.
• Valid Driver's License and ability to maintain insurability required.

Responsibilities

• Maintain accurate logs, records, and case information in the agency's EHR.
• Enter and update information in OMH and other state databases, including CAIRS.
• Access data in PSYCKES.
• Organize program records across multiple HBCI programs.
• Provide administrative and clerical support to HBCI staff and leadership.
• Support scheduling, data entry, and day-to-day program needs.
• Ensure information is organized, accurate, and accessible to staff.
• Maintain confidentiality and handle sensitive information professionally.
• Work independently in a hybrid work environment.

Skills

Organizational skills

Communication

Record-keeping

Discretion/confidentiality

Independent work

Education

High School Diploma / GED

Associate's degree preferred

Bachelor's degree preferred

Tools

EHR systems

OMH databases

CAIRS

PSYCKES

Job description

Serving with Compassion, Creativity, and Consistency.

$19-21 an hour
Work Location: Hybrid- remote and occasional in office for meetings or as needed

Position Summary: The Program Assistant provides administrative support to the agency's Home-Based Crisis Intervention (HBCI) programs, which provide intensive, short-term, home-based services to children and families experiencing behavioral health challenges or crisis. The Program Assistant provides administrative support across multiple HBCI programs, supporting program directors with maintaining accurate records and documentation, managing program data, and coordinating day-to-day administrative needs. This position works collaboratively with HBCI staff and leadership to support organized and efficient program operations, allowing staff to remain focused on serving children and families. This is a hybrid position, with the ability to work remotely while providing in-person support as needed.

• Maintain accurate and up-to-date logs, records, and case information in the agency's Electronic Health Record (EHR).
• Enter and update required information in OMH and other state databases, including CAIRS.
• Access data in PSYCKES
• Assist with organizing program records, tracking information, and maintaining required documentation for multiple HBCI programs across the state.
• Provide general administrative and clerical support to HBCI staff and program leadership.
• Support scheduling, communication, data entry, and other day-to-day administrative needs of the programs.
• Help ensure information is organized, accurate, and readily available to support staff working with children and families.
• Maintain confidentiality and handle sensitive information with professionalism and care.
• Work independently while remaining connected and responsive to staff across multiple HBCI programs in a hybrid work environment.

Requirements

Education:

• High School Diploma / GED required
• Associate's or Bachelor's degree preferred

Experience:

• 1 year of office or administrative experience, preferably in healthcare or human services settings strongly preferred
• Experience with electronic health record (EHR) and OMH-required databases preferred
• Knowledge of OMH, OCFS, and/or mental health terminology preferred
• Strong organizational, communication, and record-keeping skillsrequired
• Able to assume responsibilities without supervision, exercise initiative, maintain strict confidentiality and portray a professional imagerequired
• Driver's License and ability to maintain insurability throughout employmentrequired

Benefits

Benefits available to all staff:

• Student Loan and Tuition Reimbursement
• Employee Assistance Program
• Employee Discounts at the Southern Tier Community Center
• Opportunities for Professional Development

Full Time Benefits:

• Agency-Paid CEUs, License Prep Course, and License Exam
• 403(b) with 6% employer contribution
• PTO plus 9 paid holidays
• Childcare Reimbursement
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
• Life Insurance

EEO Statement:Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.