Program Assistant - Mobile Services - 30 Hours

King County Library System; Issaquah (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

The King County Library System seeks a Program Assistant to provide essential clerical support for the Mobile Services team. You will act as the primary contact for staff regarding programs and services, handle data processing, records management, and vehicle maintenance coordination.

The ideal candidate is digitally fluent, learns software quickly, and demonstrates strong communication and organizational skills.

Qualifications

• Must be digitally fluent and able to learn new software quickly.
• Strong communication and organizational skills are essential.
• Attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Serve as primary contact for Mobile Services staff regarding programs and services.
• Perform data processing, bookkeeping, and records management for Mobile Services.
• Resolve vehicle maintenance requests and inform staff about vehicle operations.
• Assist with clerical duties and coordination of department events and activities.

Skills

Digital fluency

Communication

Organizational skills

Education

High school diploma or GED

Job description

Job #2026-00284

The Mobile Services team at King County Library System is seeking a Program Assistant to provide critical clerical support.

In this position, you will have the opportunity to:

• Serve as primary contact for library staff concerning Mobile Services Department's programs and services
• Perform data processing, bookkeeping, and records management for Mobile Services
• Resolve vehicle maintenance and requests and issues
• Inform staff on Mobile Services vehicle operations

The ideal candidate is digitally fluent, able to learn new software quickly, and demonstrates strong communication and organizational skills. Accuracy, attention to detail, and the ability to manage multiple projects simultaneously are essential.

Monday-Thursday, 8:00am-4:00pm

About King County Library System (KCLS)

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLSwelcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call [phone] or email [e-mail].

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Essential Duties/Major Responsibilities

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.

1. Serve as primary contact for library staff concerning department's services and programs. Resolve basic service issues with staff and/or service facilities and outside agencies. Respond to internal and external inquiries. Research requests for information or materials as needed. Assist new and lower level staff. May oversee or assist in overseeing workflow or assigning work.
2. Resolve vehicle maintenance and functioning requests or issues.
3. Disseminate information to staff on basic Mobile Services vehicle operations, as well as drive Mobile Services fleet vehicle on occasion.
4. Provide general assistance with all department program and services.
5. Order and distribute materials necessary to support department's programs and services. Ensure timely preparation of collection and/or material shipments to libraries. Performs database searches to locate distributing materials.
6. Prepare contracts for public programs and story times.
7. Manage records and information necessary for department's services and programs, such as patron and facilities information, vendors, program attendance and scheduling.
8. Prepare accurate, timely and detailed reports in budgeting, material ordering, distribution and program and services related statistics. May update and maintain assigned manuals and documentation used within the department.
9. Monitor and maintain office inventory and order materials and/or supplies.
10. Correspond via e-mail, fax, letter, and phone with KCLS staff and/or outside vendors, contractors or patrons. Perform various clerical duties such as, filing, faxing, answering phones, photocopying, and meeting arrangements.
11. Coordinate intradepartmental functions and services.

Secondary Duties

1. May assist in processing patron requests including placing holds on KCLS owned materials.
2. Assist others with office equipment.
3. May provide clerical assistance at meetings.
4. Provide back up to others within department.
5. Participate in meetings, conferences, and seminars.
6. Perform other related duties as necessary or assigned.

Core Competencies

Customer Focus

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics, Values, and Judgment

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Communicates Effectively

Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.

Teamwork/Collaborating

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.

Interpersonal Savvy

Relates well to all kinds of people at all levels, both internally and externally; builds appropriate relationships; interactions are often purposeful and constructive.

Education and Experience

A typical way of obtaining the ability to perform the job duties and responsibilities listed above and the knowledge, abilities and skills outlined below is through:

• A high school diploma or GED equivalent.
• At least two years’ related experience.
• Or, an equivalent combination of training and experience.

SPECIAL REQUIREMENTS

Valid Washington State driver’s license.

Must successfully complete KCLS driver training within the first three months of employment.

PHYSICAL DEMANDS

While performing the duties of this job, up to occasionally on feet standing and walking and frequently sitting. Constantly handling, grasping and frequently reaching at waist level, finger manipulation and use of mouse. Arm and hand use may be repetitive up to occasional. Occasional reaching below waist and bending and twisting at waist. The employee will frequently lift/carry 5 pounds and seldom lift up to 35 pounds and will occasional need to push/pull carts using light to moderate force.

WORK ENVIRONMENT

Work may be performed in a variety of environments such as office, library or shipping area. Work typically involve extensive close work (eyestrain), PC monitoring, and may require constant or frequent sitting, standing or heavy lifting.