Assistant Operations Manager - Redmond

King County Library System; Redmond (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

The King County Library System is seeking an Assistant Operations Manager to oversee Library Page staff, coordinate scheduling, and support daily operations within the Redmond Library and Cascade Region. The role emphasizes high-quality public service, staff development, and adherence to library policies amid a dynamic, sometimes high-stress environment.

Ideal candidates have two years of public library experience, supervisory experience preferred, and strong interpersonal skills to engage

Qualifications

• Minimum of two years of library or direct public service experience.
• Supervisory experience preferred.
• Strong communication and conflict-resolution skills required.

Responsibilities

• Recruits, interviews, and hires Library Pages and Library Page Assistants and completes new hire paperwork.
• Supervises direct reports, providing training, coaching, evaluation, and discipline as needed.
• Creates and manages schedules for Library Page staff and approves payroll entries and time off.
• Supports Operations Manager in daily facility care and coordination with ITS and Facilities.
• Resolves routine operational issues and escalates complex matters when needed.
• Assists in daily regional operations and patron services as a member of the Regional Management Team.
• Promotes inclusive work environment and handles daily person-in-charge duties in the absence of the Operations Manager.

Skills

Supervisory experience

Customer service

Public library knowledge

Scheduling

Education

High school diploma or GED

Job description

Job Number: 2026-00295

The King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM) to provide high quality public service and support to the Redmond Library. The ideal candidate will have experience delivering high-quality customer service, model and champion KCLS mission, vision, and values, demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments which may occasionally be high stress.

About the Opportunity

The Assistant Operations Manager's primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, scheduling, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members. The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan, and operate in ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred.

The work schedule for the Assistant Operations Manager will be as follows

• Sunday, 10:30am-6:15pm at Redmond Library
• Monday, 9:30am-5:30pm at Fall City Library/Redmond Library
• Tuesday, 9:30am-5:30pm at Redmond Library
• Wednesday, 12:00pm-8:15pm at Redmond Library
• Thursday, 9:30am-5:30pm at Redmond Library

The Assistant Operations Manager will provide support within the Cascade Region as needed. The Cascade Region includes the following libraries:

• Fall City
• North Bend
• Library Express @ Redmond Ridge
• Redmond
• Sammamish
• Snoqualmie

About King County Library System (KCLS)

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Recruits, interviews, and hires Library Pages and Library Page Assistants. Ensures new hire paperwork is accurately completed in a timely manner.
• Supervises direct reports through new hire and ongoing training, coaching, evaluation, and discipline, ensuring that all library policies and procedures are followed. Plans and conducts Library Page staff meetings.
• Creates and manages schedules for Library Page staff based on anticipated workload and ensures adequate staffing is maintained to meet the library’s needs. Manages and approves payroll time entries and time off requests.
• Supports the Operations Manager in the daily care and maintenance of the assigned facility, including coordination with ITS and Facilities staff and contractors regarding equipment and facility related needs.
• Resolves routine operational issues and escalates complex or sensitive matters to the Operations Manager.
• Coordinates daily workflow with the Operations Manager to ensure staffing demands are met.
• Provides customer service support, including circulation, basic informational, and reader’s advisory assistance.
• As a member of the Regional Management Team, supports the implementation of initiatives and contributes to regional operations and patron services.
• Fosters the development of a cooperative and inclusive work environment.
• Assumes daily person-in-charge responsibility in the absence of the Operations Manager, including resolution or referral of operational issues, staff and patron incidents and concerns, and enforcement of Code of Conduct.
• May act as a point of contact for security and emergency situations as assigned.
• Promotes, educates, and supports Intellectual Freedom principles with staff and patrons.

Secondary Duties

• Performs direct reports’ work, as needed.
• Attends meetings, trainings, and serves on various committees.
• Orders office and equipment materials and supplies, as assigned.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or GED equivalent.
• Some college level education is preferred.
• Minimum of two years of library experience.
• Supervisory experience preferred.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Working knowledge of management practices and principles of supervision including human resources policies and procedures.
• Knowledge of public library systems, procedures, and policies.
• Knowledge of basic informational and readers’ advisory functions.
• Knowledge of resources and library and office technologies relevant to the job duties.
• Recognizes and sets priorities and can work with frequent interruptions.
• Adept communication and listening skills with various and diverse audiences.
• Effective at conflict resolution.
• Works independently and collaboratively.
• Knowledge of scheduling for multiple staff and service points.
• Flexibility and adaptability to changing needs.

Professional Licenses and Certifications

• A valid Washington driver’s license is required.

Core Competencies

Organizational Competencies

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Customer Focus

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Ethics, Values, and Judgment

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Leadership Competencies

Coaching and Counseling

Facilitates the development of other’s knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidenceofothers.

Managerial Courage

Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.

Job-Specific Competencies

Communicates Effectively

Conveys ideas/informationin a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.

Decision Quality

Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.

Building Effective Teams

Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.

PHYSICAL DEMANDS

• Frequently sit throughout work shift and occasionally will stand and walk.
• Frequently reach out at chest level, occasionally reach down, and seldom reach overhead.
• Constantly use hands in conjunction with frequent finger use for keyboarding and 10-key.
• Occasionally rotate and bend at waist.
• Change tasks depending upon the shift.
• Require extensive close work including use of a PC monitor.
• Seldom operate foot controls.
• Frequently lift and carry library items up to 10 lbs., occasionally lift up to 20 lbs., and seldom lift up to 35 lbs.
• Occasionally push/pull carts and wheeled equipment with light force.

WORK ENVIRONMENT

Work is performed in a typical library environment. Incumbent must be available for varied work hours including evenings and weekends. Travel between assigned work locations may be required.