Program Assistant: Mental Health & Community Services

Clarity Wellness Community; Town of Warsaw (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental, Vision Insurance

Employee assistance program

Flexible schedule

Life insurance

Generous PTO

Licensure Reimbursement

Job summary

Clarity Wellness Community in Warsaw, NY is seeking a full-time Program Assistant to support staff and clients in a fast-paced, in-person office. The role covers front-desk duties, enrollment processing, scheduling, documentation, and HIPAA-compliant record keeping.

The position requires a high school diploma and at least some experience in administrative support or customer service; strong communication and reliable transportation are essential for daily duties.

Qualifications

• HS Diploma with at least 6 months experience with administrative support and/or a minimum of 2 years in customer experience.
• Documented proficiency in Word, Excel, and Outlook.
• Strong professional communication skills and excellent customer service required.
• Must have the ability to cover additional work shifts as needed.
• Must have a valid driver’s license in the state of residence with transportation or access to public transport.

Responsibilities

• Answer phones, transfer calls, take messages, review voicemails, and return calls as needed.
• Provide a warm and pleasant experience to all guests in a professional manner.
• Ensure paperwork and responsibilities are completed in a professional, timely and efficient manner.
• Maintain records in a HIPAA-compliant manner.
• Complete enrollment tasks: scheduling, documenting no-shows, building client records, obtaining consents, and telehealth.
• Collect co-payments as necessary.

Skills

Administrative support

Customer service

Professional communication

Time management

Education

HS Diploma

Tools

Word

Excel

Outlook

Job description

Clarity Wellness Community in Warsaw, NY is seeking a full-time Program Assistant to support staff and clients in a fast-paced, in-person office. The role covers front-desk duties, enrollment processing, scheduling, documentation, and HIPAA-compliant record keeping.

The position requires a high school diploma and at least some experience in administrative support or customer service; strong communication and reliable transportation are essential for daily duties.