PROGRAM ASSISTANT II- PICKLEBALL- TEMP

Town of Cary; Apex (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

The Town of Cary is seeking a detail-oriented part-time staff member to support pickleball programming, including leagues, tournaments, and events. The role focuses on coordination, record management, and communications with participants and instructors, based at Middle Creek facilities.

The position is non-benefited, up to 20 hours per week, year-round, with a maximum of 999 hours annually, and requires strong computer skills and familiarity with RecTrac and Canva for flyers.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Some knowledge or experience with pickleball or racquet-based sports preferred.
• Experience with Microsoft Office 365 (Outlook, Teams, Word, Excel).

Responsibilities

• Support pickleball programs including tournaments, leagues, and events by assisting with prep and coordination.
• Maintain and update spreadsheets tracking revenues and participation.
• Monitor enrollments, process refunds/credits/cancellations, and inform staff of updates.
• Respond to 311 cases and handle participant requests promptly.
• Assist with tracking open gym attendance and monthly reports.
• Enter program information into RecTrac and create Canva flyers for postings.
• Communicate with instructors regarding deadlines and weekly schedules.
• Organize pickleball supplies and equipment; coordinate maintenance needs.
• Perform other job-related tasks as required.

Skills

Pickleball knowledge

Organizational skills

Computer proficiency

Verbal and written communication

Staff supervision

Teamwork/relationships

Instruction interpretation

Internet/web design

Education

Associate degree

Tools

RecTrac

Canva

Microsoft Office 365

Job description

Description

Cary Parks, Recreation & Cultural Resources is seeking a detail-oriented and organized individual to support the coordination of pickleball programming, including leagues, tournaments, and special events. This position works closely with the Pickleball Senior Program Assistant and Operations Supervisor at Middle Creek to assist with program logistics, record management, participant communications, and administrative support for all pickleball programs.

This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.

Typical Tasks

• Supports Pickleball programs, including tournaments, leagues, and special events, by assisting with preparation, activity management, and program coordination.


• Maintains and updates spreadsheets while tracking revenues and participation data.


• Monitors class enrollments, processes refunds, credits, and class cancellations, and communicates updates to instructors and community center staff.


• Responds to 311 cases and handles participant requests in a timely manner.


• Assists with tracking open gym attendance and preparing monthly reports and activity sheets.


• Enters program information into RecTrac software by established deadlines and helps create promotional flyers in Canva, ensuring they are posted at facilities and courts.


• Communicates regularly with instructors regarding deadlines and weekly schedules.


• Organizes and maintains Pickleball supplies and equipment, communicates inventory and maintenance needs to supervisors, and ensures all equipment remains in proper working order.


• Performs other job-related tasks as required.

Knowledge, Skills And Abilities

• General knowledge of Pickleball rules, gameplay, and program operations highly desired.


• Ability to remain organized and work independently.


• Extensive knowledge of computers and related software.


• Ability to communicate effectively verbally and in writing.


• Ability to maintain and establish effective working relationships with others.


• Ability to understand and carry out verbal and written instructions.


• Knowledge of internet and web design.


• Ability to supervise other staff.

Qualifications

Any combination of education and experience equivalent to an associate’s degree.

Preferred Qualifications

• Some prior knowledge or experience with pickleball or any other racquet-based sports.


• Some experience with Microsoft Office 365 (Outlook, Teams, Word, Excel).

Physical Requirements

Work in this class requires an employee to be able to hear and talk in order to communicate with the public and with groups under instruction. An employee must be able to climb, walk unassisted and move about freely in order to interact with patrons. Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal. Work in this class is primarily clerical and may require sitting and use of a computer for extended time periods.

Conditions of Employment

• Requires possession of a valid driver's license with an acceptable driving record.


• Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Temporary, Seasonal, and Intern Employees

Cary employs temporary and seasonal employees and interns who generally are scheduled to work on a short-term basis. Employees hired as a temporary or seasonal employee, or as an intern, are not eligible for the Town of Cary's full-time employee benefits package.