Program Assistant - IHI West Hawaii

The Salvation Army USA Western Territory; Hawaii; On-site; USD 30,000 - 45,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Program Assistant in Hawaii for the Independent Living, Higher Education, Imua Kakou (IHI) program. This role, which can be full-time or part-time, involves providing support to Specialist staff through administrative and clerical tasks. Responsibilities include maintaining case files, supporting outreach efforts, and delivering service to youths and families. Candidates must be high school graduates, have a valid driver's license, and clear various background checks. A focus on communication and organizational skills is essential.

Qualifications

• One year job-related experience required.
• Valid Hawaii driver’s license is necessary.
• Valid TB and medical clearance needed.
• First Aid and CPR certification required.
• Background clearances from DHS, FBI/Criminal History & CAN, and Salvation Army are essential.

Responsibilities

• Support Specialists and professional staff by providing outreach and services to youth and families.
• Assist in maintaining reports and case file documentation.
• Provide clerical support including ordering supplies and managing program files.
• Greet walk-in clients and assist them upon arrival.
• Perform light bookkeeping and office housekeeping tasks.

Skills

Communication skills

Organizational skills

Customer service skills

Education

High School graduate or equivalent

Job description

Program Assistant - IHI

Department: Family Intervention Services

Supervisor: Program Coordinator

FLSA Status: Non-exempt

Date: Feb 2026

Job Summary

The Program Assistant (PA) can be a full time or part time regular non exempt position under the Independent Living, Higher Education, Imua Kakou (IHI) program. The PA is supervised by the Program Coordinator of the IHI program and will perform an array of assigned activities that include direct and/or clerical services to support Specialist staff members in the IHI program.

Essential Functions

1. Provide support to Specialists and other professional staff to: provide outreach and identified services to youth and families.
2. Assist in follow-up with youth, families and community agencies.
3. Provide transportation services as necessary.
4. Provide attendant care to youths.
5. Maintain required reports and case file documentation.
6. Provide clerical support: order supplies, maintain all program files and records, write/ type/ duplicate all correspondence, memos, forms and other program documents as required or requested.
7. Greet all walk‑in clients and visitors and assist them to expedite the purpose of their visits.
8. Receive, open, date and distribute incoming mail and be responsible for all outgoing mail.
9. Perform light bookkeeping.
10. Perform office housekeeping such as vacuum office, throw out trash, keep desks in neat orderly manner.
11. Perform all office errands as required or requested.
12. Assist in telephone reception.
13. Assist in scheduling appointments.
14. Maintain professional worker‑client and staff relationships at all times.
15. Must be able to carry out and fulfill work duties during assigned work schedule and at work location.

Other Functions

• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations: youth; parents; agency workers; school personnel; law enforcement personnel; businesses; civic groups; supervisors; and other similar personnel.
• Personal attributes: good sound judgment; dependability; understanding firmness; caring; organizational skills; ability to work under conditions of constant change and stress; organized, high energy and ability to perform responsibilities outside the job description if the need arises.
• Performs other duties as assigned.

Physical Demands

• Sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye‑hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25‑50 pounds and occasionally more than 50 pounds; traveling by airplane; implement safe restraints of youth involved in physical confrontation situations.

Communication Demands

• Talking to co‑workers, clients, vendors; required written communication to and from co‑workers, clients, vendor; talking on the telephones; responding to written or verbal requests; training/giving verbal and written instructions; receiving verbal and written instructions; writing/composing; reading; visiting/working at other worksites; communication via latest technologies.

Skills / Technical Knowledge

• Prioritize multiple work tasks to meet tight deadlines.

Qualifications

• HS graduate or equivalent.
• One year job‑related experience.
• Valid Hawaii driver’s license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS, FBI/Criminal History & CAN, and Salvation Army background clearances.
• Preferred: Meets Authorized Driving standards of the Salvation Army, including initial and annual MVR checks.

Equal Opportunity Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.