Program Assistant - Hilo Outreach Prevention

The Salvation Army USA Western Territory; Hilo (HI); On-site; USD 32,000 - 46,000; Full time

Job summary

The Salvation Army USA Western Territory in Hilo seeks a Program Assistant to support youth homelessness outreach, housing assistance, and prevention services under the supervision of the Program Manager.

This role may be full-time or part-time and is non-exempt. The PA will contribute to clerical tasks, customer service, and data/documentation to help deliver essential services to youth and families.

Qualifications

• HS graduate or equivalent.
• One year job-related experience.
• Valid Hawaii driver's license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances.

Responsibilities

• Provide outreach support to youth homelessness, street outreach, and housing assistance as needed.
• Assist in follow-up with youth, families and community agencies.
• Provide transportation services as necessary.
• Provide attendant care to youths.
• Maintain required reports and case file documentation.
• Provide clerical support, including ordering supplies and maintaining program files.
• Greet walk-in clients and visitors and assist them to expedite visits.
• Receive, open, date and distribute mail; manage outgoing mail.

Education

High School or Equivalent

Job description

Program Assistant - Hilo Outreach/Prevention

Department: Family Intervention Services

Supervisor: Program Coordinator

FLSA Status: Non-exempt

Date: Jan 2024

ESSENTIAL QUALIFICATIONS

• HS graduate or equivalent.
• One year job-related experience.
• Valid Hawaii driver's license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances.

PREFERRED QUALIFICATIONS

• Meets Authorized Driving standards of the Salvation Army, including passing initial and annual MVR clearances to drive for work related functions and driving company vehicles.

Job Summary

The Program Assistant (PA) can be a full time or part time regular non exempt position under the Hilo Outreach/Prevention programs. The PA supports activities and services involved with youth homelessness, street outreach, and housing assistance funded through the Hawaii County, supervising by the Program Manager of the Hilo Outreach/Prevention program and performs an array of assigned activities that include direct and/or clerical services to support the Specialist staff members in the program.

ESSENTIAL FUNCTIONS

• Provide support to Specialists and other professional staff to deliver outreach and identified services to youth and families.
• Assist in follow-up with youth, families and community agencies.
• Provide transportation services as necessary.
• Provide attendant care to youths.
• Maintain required reports and case file documentation.
• Provide clerical support, including ordering supplies, maintaining program files and records, writing and duplicating program documents.
• Greet walk-in clients and visitors and assist them to expedite the purpose of their visits.
• Receive, open, date and distribute incoming mail and be responsible for all outgoing mail.
• Perform light bookkeeping.
• Perform office housekeeping, such as vacuuming, removing trash, keeping desks neat.
• Perform all office errands as required.
• Assist in telephone reception and scheduling appointments.
• Maintain professional worker-client and staff relationships at all times.

OTHER FUNCTIONS

• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations.
• Personal attributes: good judgment, dependability, understanding firmness, caring, organizational skills, ability to work under conditions of constant change and stress, organized, high energy and ability to perform responsibilities outside the job description if the need arises.
• Perform other duties as assigned.

MENTAL DEMANDS

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Work within an interdisciplinary team concept; participate in staff training and growth group.
• Manage and prioritize multiple projects in an organized and efficient manner.
• Respond to crisis situations in a calm and effective manner.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

PHYSICAL DEMANDS

Requires sitting, climbing, balancing, stooping, kneeling, bending, stretching, crouching, walking, manual dexterity and eye-hand coordination, use of vision, driving a vehicle, pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds, traveling by airplane. Implement safe restraints of youth involved in physical confrontation situations.

COMMUNICATION DEMANDS

Requires talking to co-workers, clients, vendors; written communication to and from co-workers, clients, vendors; telephone communication; responding to written or verbal requests; training/giving verbal and written instructions; receiving written and verbal instructions; writing/composing written language; reading; visiting/working at other work sites; requires communication via latest technologies.

SKILLS/TECHNICAL KNOWLEDGE

Prioritize multiple work tasks to meet tight deadlines.

EQUIPMENT NEEDS

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

DESCRIPTION OF WORK ENVIRONMENT

Most work will be indoors at Family Intervention Services; attendance at trainings, both in Hawaii and on the mainland, may be required.

Education

High School or Equivalent (required).

Licenses & Certifications

• TB cleared certificate (required).
• Driver's License (required).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.