Program Assistant - HBCI - Broome

Chowc; City of Binghamton (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

403(b) with employer contribution

PTO and holidays

Childcare reimbursement

Professional development opportunities

Employee discounts

Job summary

Children's Home in New York is seeking a Program Assistant to provide administrative support to our Home-Based Crisis Intervention (HBCI) programs. This hybrid role involves remote work with in-person meetings as needed, maintaining logs in the EHR and state databases, and supporting program leadership.

The role requires 1 year of admin experience, familiarity with EHR/OMH databases, and strong organizational skills. A HS diploma is required, with higher education preferred.

Qualifications

• Education: HS diploma or GED required; associate/bachelor degree preferred.
• 1 year of office or admin experience, preferably in healthcare or human services.
• Experience with EHR and OMH-required databases preferred.
• Knowledge of OMH, OCFS, and mental health terminology preferred.
• Strong organizational, communication, and record-keeping skills required.
• Able to work independently, maintain confidentiality, and present a professional image.
• Must have a valid driver's license and maintain insurability.

Responsibilities

• Maintain logs, records, and case information in the agency's EHR.
• Enter/update information in OMH databases, including CAIRS.
• Access data in PSYCKES and other systems as needed.
• Organize program records across multiple HBCI programs statewide.
• Provide general administrative and clerical support to staff and leadership.
• Support scheduling, communication, data entry, and other admin tasks.
• Ensure information is organized, accurate, and accessible to staff.
• Maintain confidentiality and professional conduct in all duties.
• Work independently while remaining connected to staff in a hybrid setting.

Skills

Strong organizational skills

Excellent communication

Record-keeping

Ability to work independently

Confidentiality

Driver's license

Education

High School Diploma / GED

Associate's or Bachelor's degree preferred

Tools

EHR systems

OMH databases

CAIRS

PSYCKES

Job description

Serving with Compassion, Creativity, and Consistency.

$19-21 an hour
Work Location: Hybrid- remote and occasional in office for meetings or as needed

Position Summary: The Program Assistant provides administrative support to the agency's Home-Based Crisis Intervention (HBCI) programs, which provide intensive, short-term, home-based services to children and families experiencing behavioral health challenges or crisis. The Program Assistant provides administrative support across multiple HBCI programs, supporting program directors with maintaining accurate records and documentation, managing program data, and coordinating day-to-day administrative needs. This position works collaboratively with HBCI staff and leadership to support organized and efficient program operations, allowing staff to remain focused on serving children and families. This is a hybrid position, with the ability to work remotely while providing in-person support as needed.

Responsibilities

• Maintain accurate and up-to-date logs, records, and case information in the agency's Electronic Health Record (EHR).
• Enter and update required information in OMH and other state databases, including CAIRS.
• Access data in PSYCKES
• Assist with organizing program records, tracking information, and maintaining required documentation for multiple HBCI programs across the state.
• Provide general administrative and clerical support to HBCI staff and program leadership.
• Support scheduling, communication, data entry, and other day-to-day administrative needs of the programs.
• Help ensure information is organized, accurate, and readily available to support staff working with children and families.
• Maintain confidentiality and handle sensitive information with professionalism and care.
• Work independently while remaining connected and responsive to staff across multiple HBCI programs in a hybrid work environment.

Requirements

Education:

• High School Diploma / GED required
• Associate's or Bachelor's degree preferred

Experience:

• 1 year of office or administrative experience, preferably in healthcare or human services settings strongly preferred
• Experience with electronic health record (EHR) and OMH-required databases preferred
• Knowledge of OMH, OCFS, and/or mental health terminology preferred
• Strong organizational, communication, and record-keeping skills required
• Able to assume responsibilities without supervision, exercise initiative, maintain strict confidentiality and portray a professional image required
• Driver's License and ability to maintain insurability throughout employment required

Benefits

Benefits available to all staff:

• Student Loan and Tuition Reimbursement
• Employee Assistance Program
• Employee Discounts at the Southern Tier Community Center
• Opportunities for Professional Development

Full Time Benefits:

• Agency-Paid CEUs, License Prep Course, and License Exam
• 403(b) with 6% employer contribution
• PTO plus 9 paid holidays
• Childcare Reimbursement
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
• Life Insurance

EEO Statement: Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.