Program Assistant - Eviction Diversion Program (EDP)

CORA Services, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 26,000 - 29,000; Full time

Job summary

CORA Services, Inc. is seeking a Full Time Program Assistant for the Eviction Diversion Program (EDP) in Philadelphia.

The role focuses on document administration, outcome coding, and coordinating with landlords, tenants, and volunteer mediators to support 500–600 weekly EDP applications. The position requires strong organizational and communication abilities, with a preference for those with paralegal or related degree and mediation exposure.

Qualifications

• Paralegal or Bachelor’s degree required.
• Demonstrated experience handling sensitive documents.
• Familiarity with data entry and record-keeping processes.

Responsibilities

• Coordinate mediated agreements and related documentation promptly.
• Edit and format written mediated agreements for clarity and consistency.
• Input time-sensitive outcomes into the EDP portal and maintain records.
• Schedule mediations and assist in coordinating with landlords, tenants, and volunteers.
• Support program operations and outreach for CORA GSM’s Eviction Diversion Program.

Skills

Microsoft Office

Excel

Zoom

Organizational skills

Communication skills

Interpersonal skills

Independent worker

Education

Paralegal or Bachelor’s degree

Tools

Microsoft Office

Excel

Zoom

Job description

Requisition Number: PROGR001441

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Philadelphia, PA 19111, USA

Description

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

CORA Good Shepherd Mediation is currently seeking a Full Time (40 hours/week) Program Assistant in its busy Eviction Diversion Program (EDP), to assist program participants and volunteer mediators. The City of Philadelphia’s nationally recognized Eviction Diversion Program (EDP) provides an opportunity for landlords and tenants to resolve residential rental disputes without going to court. CORA GSM processes 500-600 EDP applications weekly and manages the high-volume virtual mediation portion of the EDP. Approximately 75 telephonic mediations are scheduled weekly and facilitated by trained volunteer mediators.

The Program Assistant will support the successful operation of EDP and will handle a heavy load of time-sensitive document administration and outcome coding, assist landlords with the logistics of the program, and collaborate with program partners at other agencies to refine the operations of EDP. More information about the City’s EDP is available here:https://eviction-diversion.phila.gov/#/About

HOURS:

This is a full-time (40 hour per week) hybrid position. Hours are Monday through Friday, 9 AM – 5 PM.A portion of the 40 hours, every week, will be spent at an office in Center City that is shared with City of Philadelphia staff who also work on EDP. Occasional in-person trainings and meetings at the CORA Services building in Fox Chase also are required.

PAY RATE:

$19.17/hr. with HS diploma + 3 yrs experience

$20.64/hr. with BA degree + 3 yrs experience

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.

In addition, as a Program Assistant - EDP at CORA your duties will include:

Coordination of mediated agreements and other mediation closure documents:

• Receive, file, and code private mediation-related documents promptly
• Edit written mediated agreements for clarity, style, and programmatic consistency; this may require interacting with volunteer mediators
• Distribute mediated agreements to all relevant parties
• Input time-sensitive outcomes for all applications scheduled for mediation
• Maintain forms and templates for volunteer mediator use
• Assist in scheduling as needed
• Facilitate negotiations between landlords and tenants, and confirm negotiated agreements (in cases where EDP participants are not assigned to participate in mediation)
• Record outcomes and maintain agreement records
• Build impartial rapport with a diverse pool of landlord applicants
• Assist in fielding and delegating questions from landlords about the EDP process
• Oversee and facilitate processes unique to the variety of landlords that participate in EDP (including law firms representing large volumes of landlords)
• Assist in the development of protocols based on changing demographics of participants

Assist with all other functions of the EDP project, including:

• Scheduling mediations
• Assigning mediators
• Facilitating mediations as needed
• Entering data into EDP portal
• Outreach and/or training
• Other tasks as assigned, including support of other CORA GSM programs
• Attend meetings with program partners to review program guidelines and processes

QUALIFICATIONS:

• Paralegal or Bachelor’s degree required
• Demonstrated experience handling sensitive documents required
• Mediation training and experience highly preferredDemonstrated database proficiency required
• Expertise with Microsoft Office, Excel, and Zoom
• Ability to learn and use new technology tools
• Ability to work independently
• Excellent organizational and communication skills
• Interpersonal skills demonstrating an ability to work as a team member (remotely), not only with fellow staff but also with partners at multiple diverse organizations
• Ability to think creatively and to assist in the refinement of an emerging and extremely complex city-wide program
• Enthusiasm for the mediation process in a non-profit environment
• Flexibility and a sense of humor
• Familiarity with Eviction Diversion Program and/or landlord tenant law preferred
• Loyalty to the goals and objectives of CORA Services and its Good Shepherd Mediation division, including visible support for diversity, equity, inclusion, belonging, restorative and social justice

CORA Offers:

• Medical, dental and vision coverages with a competitive company premium contribution (eligible 1 st day of the month following date of hire)
• Company paid life/AD&DD and LTD coverages
• 403b retirement plan with generous company contribution after one year of service
• Paid time off + paid agency holidays
• Employee Assistant Program
• Family Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)
• An outstanding, inclusive work environment

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.